Customer Experience Management Market Forecast to 2028

Report Code : TIPRE00003637 | Region : Global | Industry : Technology, Media and Telecommunications | Published Date : 03/Aug/2022
Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment Mode (On-Premise and Cloud-Based), Organization Size [Small and Medium Enterprises (SMEs) and Large Enterprises], Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT & Telecom, BFSI, Energy & Utilities, Government, Retail, Manufacturing, and Others)

The customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; the customer experience management market share is expected to grow at a CAGR of 17.1% from 2022 to 2028.

With the development of e-commerce and digital banking, customers are becoming more open to digital channels. Several retailers have moved from physical stores to digital channels over the decade. For instance, Statista stated that over 2 billion people purchased products and services online in 2020, with global electronic retail sales exceeding US$ 4.5 trillion. As a result, retailers employ AI-enabled virtual rehearsal rooms, chatbots, and surveillance to capture and analyze customer behavior. Brands use multiple channels such as social media, mobile applications, and websites to increase awareness. Such factors are propelling the growth of the customer experience management market. Further, the proliferation of social media channels such as Facebook, Instagram, YouTube, Twitter, and Pinterest drives brand awareness, marketing, and direct purchases. Various brands use social media shops to simplify the customer purchasing process. For example, Facebook and Instagram shops help retailers to attract new customers and shop directly on social media platforms. Consumer experience solutions help these retailers to reduce churn, increase lifetime value, and retain customers. Hence, changing consumer buying behavior is boosting market growth. Furthermore, the digitization of healthcare is accelerating the adoption of e-health applications, telemedicine, smart health devices, and wearable devices. The digitization of healthcare is changing customer expectations for 24/7 service and immediate response. Therefore, companies are adopting different digital strategies to improve the customer experience. Thus, the factors mentioned above are driving the market growth.

According to a global survey of executives, South American business professionals are most enthusiastic about adopting customer experience management tools. The report explores the views of 700 executives on CEM tools and reveals that South American business leaders are among the fastest-growing region regarding technology adoption and future expectations. Hence, such factors prove that the region is set to be the next go-to market for CEM vendors over the forecast period. Companies in South America are progressively boosting the adoption of technology solutions across the region. For instance, in May 2020, New Relic worked with Agencia Sabia, a South American agency, to raise awareness of brand differences and solutions in South America and increase its potential audience. New Relic has decided to take a new step toward localizing and disseminating local stories. It is leveraging Sabiá's support at every step in understanding best practices and interacting with customers to show the difference between solutions through customer experience. Such initiatives are likely to propel the growth of the customer experience management market over the forecast period. The large presence of call centers in countries such as Brazil and Colombia and the growing social media trends such as social e-commerce and D2C are anticipated to propel the market growth over the forecast period, as these businesses rely on the customer feedback experience. Moreover, the continued rise of SMEs in countries such as Chile and Argentina is highly influencing the implementation of CEM solutions to boost regional and global businesses.

The presence of various developing countries in SAM makes this region one of the key markets for CEM. The growing adoption of cloud-based technologies and a huge focus on good customer experience are key factors attributed to the growth of the customer experience management market before the emergence of the COVID-19 pandemic. The pandemic boosted the adoption of CEM solutions due to the rise in internet penetration and the growing need for good customer experiences to gain new customers and increase retention rate. According to World Bank data, the COVID-19 pandemic exposed Brazil to unprecedented health, social, and economic challenges. Furthermore, Brazil witnessed a decline of 4.1% in GDP in 2020, which recovered owing to a rise in economic activities underpinned by private consumption and investment. However, the COVID-19 pandemic disrupted the economic stability of South American countries, which led to slower adoption of CEM software. Thus, 2021 was a recovery year from the pandemic that augmented the growth prospects for the customer experience management market.

The customer experience management market is segmented into component, deployment mode, organization size, touchpoint, industry vertical, and geography. The customer experience management market analysis by component, the customer experience management market is bifurcated into solution and service. The customer experience management market analysis by deployment mode, the customer experience management market is bifurcated into cloud-based and on-premise. Based on organization size, the market is divided into large enterprises and small and medium enterprises (SMEs). Based on touchpoint, the market is segmented into call center, website, mobile applications, email, social media, and others. Based on industry vertical, the market is segmented into IT & telecom, BFSI, energy & utilities, government, retail, manufacturing, and others. By geography, the customer experience management market is categorized into five regions—North America, Europe, Asia Pacific, the Middle East & Africa, and South America.

The overall customer experience management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer experience management market. The process also serves the purpose of obtaining an overview and forecast for the customer experience management market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, and external consultants—valuation experts, research analysts, and key opinion leaders—specializing in the customer experience management market.

The List of Companies - Customer Experience Management Market

1. Adobe

2. Avaya Inc.

3. IBM Corporation

4. NICE Ltd.

5. Oracle Corporation

6. SAP SE

7. Verint Systems, Inc.

8. Zendesk

9. SAS Institute Inc.

10. Salesforce.com, inc.

TABLE OF CONTENTS

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Global Customer Experience Management Market – By Component

1.3.2 Global Customer Experience Management Market – By Deployment Mode

1.3.3 Global Customer Experience Management Market – By Organization Size

1.3.4 Global Customer Experience Management Market – By Touchpoint

1.3.5 Global Customer Experience Management Market – By Industry Vertical

1.3.6 Global Customer Experience Management Market – By Geography

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Customer Experience Management - Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 North America

4.2.2 Europe

4.2.3 APAC

4.2.4 MEA

4.2.5 SAM

4.3 Ecosystem Analysis

4.4 Expert Opinions

5. Customer Experience Management Market – Market Dynamics

5.1 Key Market Drivers

5.1.1 Growing Adoption of Artificial Intelligence

5.1.2 Growing E-Commerce Industries Globally

5.2 Key Market Restraints

5.2.1 Concerns Regarding Data Breaching and Security

5.3 Key Market Opportunities

5.3.1 Innovation in Omni Channel Shopping

5.4 Future Trends

5.4.1 Incorporation of New Business Models

5.5 Impact Analysis of Drivers and Restraints

6. Customer Experience Management Market – Global Market Analysis

6.1 Overview

6.2 Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

6.3 Market Positioning - Top Five Players

7. Customer Experience Management Market Analysis – By Component

7.1 Overview

7.2 Customer Experience Management Market Breakdown, by Component, 2021 & 2028

7.3 Solution

7.3.1 Overview

7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)

7.4 Service

7.4.1 Overview

7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)

8. Customer Experience Management Market Analysis – By Deployment Mode

8.1 Overview

8.2 Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028

8.3 On Premise

8.3.1 Overview

8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)

8.4 Cloud based

8.4.1 Overview

8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)

9. Customer Experience Management Market Analysis – By Organization Size

9.1 Overview

9.2 Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028

9.3 Small and Medium Enterprises

9.3.1 Overview

9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)

9.4 Large Enterprises

9.4.1 Overview

9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)

10. Customer Experience Management Market Analysis – By Touchpoint

10.1 Overview

10.2 Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028

10.3 Call Center

10.3.1 Overview

10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)

10.4 Website

10.4.1 Overview

10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)

10.5 Mobile application

10.5.1 Overview

10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)

10.6 Email

10.6.1 Overview

10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)

10.7 Social Media

10.7.1 Overview

10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)

10.8 Others

10.8.1 Overview

10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)

11. Customer Experience Management Market Analysis – By Industry Vertical

11.1 Overview

11.2 Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028

11.3 IT and Telecom

11.3.1 Overview

11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

11.4 BFSI

11.4.1 Overview

11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)

11.5 Retail

11.5.1 Overview

11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)

11.6 Energy and Utilities

11.6.1 Overview

11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)

11.7 Government

11.7.1 Overview

11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)

11.8 Manufacturing

11.8.1 Overview

11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)

11.9 Others

11.9.1 Overview

11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)

12. Customer Experience Management Market – Geographic Analysis

12.1 Overview

12.2 North America: Customer Experience Management Market

12.2.1 Overview

12.2.2 North America: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.3 North America: Customer Experience Management Market Revenue and Forecast, by Component

12.2.4 North America: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.2.5 North America: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.2.6 North America: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.2.7 North America: Customer Experience Management Market, by Industry Vertical

12.2.8 North America: Customer Experience Management Market Revenue and Forecast, by Country (2021 and 2028)

12.2.8.1 US: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.8.1.1 US Customer Experience Management Market Breakdown, By Component

12.2.8.1.2 US Customer Experience Management Market Breakdown, By Deployment Mode

12.2.8.1.3 US Customer Experience Management Market Breakdown, By Organization Size

12.2.8.1.4 US Customer Experience Management Market Breakdown, By Touchpoint

12.2.8.1.5 US Customer Experience Management Market Breakdown, By Industry Vertical

12.2.8.2 Canada: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.8.2.1 Canada Customer Experience Management Market Breakdown, By Component

12.2.8.2.2 Canada Customer Experience Management Market Breakdown, By Deployment Mode

12.2.8.2.3 Canada Customer Experience Management Market Breakdown, By Organization Size

12.2.8.2.4 Canada Customer Experience Management Market Breakdown, By Touchpoint

12.2.8.2.5 Canada Customer Experience Management Market Breakdown, By Industry Vertical

12.2.8.3 Mexico: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.2.8.3.1 Mexico Customer Experience Management Market Breakdown, By Component

12.2.8.3.2 Mexico Customer Experience Management Market Breakdown, By Deployment Mode

12.2.8.3.3 Mexico Customer Experience Management Market Breakdown, By Organization Size

12.2.8.3.4 Mexico Customer Experience Management Market Breakdown, By Touchpoint

12.2.8.3.5 Mexico Customer Experience Management Market Breakdown, By Industry Vertical

12.3 Europe: Customer Experience Management Market

12.3.1 Overview

12.3.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.3 Europe: Customer Experience Management Market Revenue and Forecast, by Component

12.3.4 Europe: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.3.5 Europe: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.3.6 Europe: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.3.7 Europe: Customer Experience Management Market, by Industry Vertical

12.3.8 Europe Customer Experience Management Market Breakdown, By Key Country

12.3.8.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.1.1 Germany Customer Experience Management Market Breakdown, By Component

12.3.8.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size

12.3.8.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.2.1 France Customer Experience Management Market Breakdown, By Component

12.3.8.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.2.3 France Customer Experience Management Market Breakdown, By Organization Size

12.3.8.2.4 France Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.3.1 Italy Customer Experience Management Market Breakdown, By Component

12.3.8.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size

12.3.8.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.4.1 UK Customer Experience Management Market Breakdown, By Component

12.3.8.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.4.3 UK Customer Experience Management Market Breakdown, By Organization Size

12.3.8.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.5.1 Russia Customer Experience Management Market Breakdown, By Component

12.3.8.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size

12.3.8.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical

12.3.8.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.3.8.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component

12.3.8.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode

12.3.8.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size

12.3.8.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint

12.3.8.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical

12.4 APAC: Customer Experience Management Market

12.4.1 Overview

12.4.2 APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.3 APAC: Customer Experience Management Market Revenue and Forecast, by Component

12.4.4 APAC: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.4.5 APAC: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.4.6 APAC: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.4.7 APAC: Customer Experience Management Market, by Industry Vertical

12.4.8 APAC: Customer Experience Management Market, by Key Country

12.4.8.1 Australia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.1.1 Australia Customer Experience Management Market Breakdown, By Component

12.4.8.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size

12.4.8.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.2 China: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.2.1 China Customer Experience Management Market Breakdown, By Component

12.4.8.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.2.3 China Customer Experience Management Market Breakdown, By Organization Size

12.4.8.2.4 China Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.3 India: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.3.1 India Customer Experience Management Market Breakdown, By Component

12.4.8.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.3.3 India Customer Experience Management Market Breakdown, By Organization Size

12.4.8.3.4 India Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.4 Japan: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.4.1 Japan Customer Experience Management Market Breakdown, By Component

12.4.8.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size

12.4.8.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.5 South Korea: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.5.1 South Korea Customer Experience Management Market Breakdown, By Component

12.4.8.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size

12.4.8.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical

12.4.8.6 Rest of APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.4.8.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component

12.4.8.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode

12.4.8.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size

12.4.8.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint

12.4.8.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical

12.5 MEA: Customer Experience Management Market

12.5.1 Overview

12.5.2 MEA: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.3 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Component

12.5.4 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.5.5 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.5.6 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.5.7 Middle East and Africa: Customer Experience Management Market, by Industry Vertical

12.5.8 MEA: Customer Experience Management Market Revenue and Forecast, by Country

12.5.8.1 South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.8.1.1 South Africa Customer Experience Management Market Breakdown, By Component

12.5.8.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size

12.5.8.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical

12.5.8.2 Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.8.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component

12.5.8.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size

12.5.8.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical

12.5.8.3 UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.5.8.3.1 UAE Customer Experience Management Market Breakdown, By Component

12.5.8.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size

12.5.8.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical

12.5.8.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)

12.5.8.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component

12.5.8.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode

12.5.8.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size

12.5.8.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint

12.5.8.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical

12.6 SAM: Customer Experience Management Market

12.6.1 Overview

12.6.2 SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.3 SAM: Customer Experience Management Market Revenue and Forecast, by Component

12.6.4 SAM: Customer Experience Management Market Revenue and Forecast, by Deployment Mode

12.6.5 SAM: Customer Experience Management Market Revenue and Forecast, by Organization Size

12.6.6 SAM: Customer Experience Management Market Revenue and Forecast, by Touchpoint

12.6.7 SAM: Customer Experience Management Market, by Industry Vertical

12.6.8 SAM: Customer Experience Management Market Revenue and Forecast, by Country

12.6.8.1 Brazil: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.8.1.1 Brazil Customer Experience Management Market Breakdown, By Component

12.6.8.1.2 Brazil Customer Experience Management Market Breakdown, By Deployment Mode

12.6.8.1.3 Brazil Customer Experience Management Market Breakdown, By Organization Size

12.6.8.1.4 Brazil Customer Experience Management Market Breakdown, By Touchpoint

12.6.8.1.5 Brazil Customer Experience Management Market Breakdown, By Industry Vertical

12.6.8.2 Argentina: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.8.2.1 Argentina Customer Experience Management Market Breakdown, By Component

12.6.8.2.2 Argentina Customer Experience Management Market Breakdown, By Deployment Mode

12.6.8.2.3 Argentina Customer Experience Management Market Breakdown, By Organization Size

12.6.8.2.4 Argentina Customer Experience Management Market Breakdown, By Touchpoint

12.6.8.2.5 Argentina Customer Experience Management Market Breakdown, By Industry Vertical

12.6.8.3 Rest of SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

12.6.8.3.1 Rest of SAM Customer Experience Management Market Breakdown, By Component

12.6.8.3.2 Rest of SAM Customer Experience Management Market Breakdown, By Deployment Mode

12.6.8.3.3 Rest of SAM Customer Experience Management Market Breakdown, By Organization Size

12.6.8.3.4 Rest of SAM Customer Experience Management Market Breakdown, By Touchpoint

12.6.8.3.5 Rest of SAM Customer Experience Management Market Breakdown, By Industry Vertical

13. Customer Experience Management Market- COVID-19 Impact Analysis

13.1 Overview

13.2 North America

13.3 Europe

13.4 Asia-Pacific

13.5 Middle East and Africa

13.6 South America

14. Industry Landscape

14.1 Market Initiative

14.2 Merger and Acquisition

14.3 New Development

15. Company Profiles

15.1 Adobe

15.1.1 Key Facts

15.1.2 Business Description

15.1.3 Products and Services

15.1.4 Financial Overview

15.1.5 SWOT Analysis

15.1.6 Key Developments

15.2 Avaya Inc.

15.2.1 Key Facts

15.2.2 Business Description

15.2.3 Products and Services

15.2.4 Financial Overview

15.2.5 SWOT Analysis

15.2.6 Key Developments

15.3 IBM Corporation

15.3.1 Key Facts

15.3.2 Business Description

15.3.3 Products and Services

15.3.4 Financial Overview

15.3.5 SWOT Analysis

15.3.6 Key Developments

15.4 NICE Ltd.

15.4.1 Key Facts

15.4.2 Business Description

15.4.3 Products and Services

15.4.4 Financial Overview

15.4.5 SWOT Analysis

15.4.6 Key Developments

15.5 Oracle Corporation

15.5.1 Key Facts

15.5.2 Business Description

15.5.3 Products and Services

15.5.4 Financial Overview

15.5.5 SWOT Analysis

15.5.6 Key Developments

15.6 SAP SE

15.6.1 Key Facts

15.6.2 Business Description

15.6.3 Products and Services

15.6.4 Financial Overview

15.6.5 SWOT Analysis

15.6.6 Key Developments

15.7 Verint Systems, Inc.

15.7.1 Key Facts

15.7.2 Business Description

15.7.3 Products and Services

15.7.4 Financial Overview

15.7.5 SWOT Analysis

15.7.6 Key Developments

15.8 Zendesk

15.8.1 Key Facts

15.8.2 Business Description

15.8.3 Products and Services

15.8.4 Financial Overview

15.8.5 SWOT Analysis

15.8.6 Key Developments

15.9 SAS Institute Inc.

15.9.1 Key Facts

15.9.2 Business Description

15.9.3 Products and Services

15.9.4 Financial Overview

15.9.5 SWOT Analysis

15.9.6 Key Developments

15.10 Salesforce.com, inc.

15.10.1 Key Facts

15.10.2 Business Description

15.10.3 Products and Services

15.10.4 Financial Overview

15.10.5 SWOT Analysis

15.10.6 Key Developments

16. Appendix

16.1 About The Insight Partners

16.2 Glossary of Terms

LIST OF TABLES.

Table 1. Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 3. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 4. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 5. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 6. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 7. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 8. US Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 9. US Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 10. US Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 11. US Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 12. US Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 13. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 14. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 15. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 16. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 17. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 18. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 19. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 20. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 21. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 22. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 23. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 24. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 25. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 26. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 27. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 28. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 29. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 30. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 31. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 32. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 33. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 34. France Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 35. France Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 36. France Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 37. France Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 38. France Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 40. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 41. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 42. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 43. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 44. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 45. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 46. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 47. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 48. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 49. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 50. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 51. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 52. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 53. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 54. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 55. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 56. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 57. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 58. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 59. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 60. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 61. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 62. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Touchpoint (US$ Million)

Table 63. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 64. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 65. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 66. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 67. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 68. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 69. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 70. China Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 71. China Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 72. China Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 73. China Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 74. China Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 75. India Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 76. India Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 77. India Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 78. India Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 79. India Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 80. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 81. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 82. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 83. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 84. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 85. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 86. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 87. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 88. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 89. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 90. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 91. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 92. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 93. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 94. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 95. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 96. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 97. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 98. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 99. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 100. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 101. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 102. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 103. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 104. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 105. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 106. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 107. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 108. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 109. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 110. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 111. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 112. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 113. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 114. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 115. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 116. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 117. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 118. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 119. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 120. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 121. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 122. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 123. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)

Table 124. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 125. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)

Table 126. South America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 127. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 128. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 129. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 130. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 131. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 132. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 133. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 134. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 135. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 136. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 137. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 138. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 139. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 140. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 141. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 142. Glossary of Terms, Customer Experience Management Market

The List of Companies - Customer Experience Management Market

1. Adobe

2. Avaya Inc.

3. IBM Corporation

4. NICE Ltd.

5. Oracle Corporation

6. SAP SE

7. Verint Systems, Inc.

8. Zendesk

9. SAS Institute Inc.

10. Salesforce.com, inc.

Reason To Buy

● Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global customer experience management market.

● Highlights key business priorities in order to assist companies to realign their business strategies

● The key findings and recommendations highlight crucial progressive industry trends in the global customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies.

● Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

● Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

● Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution.

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