The customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; the customer experience management market share is expected to grow at a CAGR of 17.1% from 2022 to 2028.
With the development of e-commerce and digital banking, customers are becoming more open to digital channels. Several retailers have moved from physical stores to digital channels over the decade. For instance, Statista stated that over 2 billion people purchased products and services online in 2020, with global electronic retail sales exceeding US$ 4.5 trillion. As a result, retailers employ AI-enabled virtual rehearsal rooms, chatbots, and surveillance to capture and analyze customer behavior. Brands use multiple channels such as social media, mobile applications, and websites to increase awareness. Such factors are propelling the growth of the customer experience management market. Further, the proliferation of social media channels such as Facebook, Instagram, YouTube, Twitter, and Pinterest drives brand awareness, marketing, and direct purchases. Various brands use social media shops to simplify the customer purchasing process. For example, Facebook and Instagram shops help retailers to attract new customers and shop directly on social media platforms. Consumer experience solutions help these retailers to reduce churn, increase lifetime value, and retain customers. Hence, changing consumer buying behavior is boosting market growth. Furthermore, the digitization of healthcare is accelerating the adoption of e-health applications, telemedicine, smart health devices, and wearable devices. The digitization of healthcare is changing customer expectations for 24/7 service and immediate response. Therefore, companies are adopting different digital strategies to improve the customer experience. Thus, the factors mentioned above are driving the market growth.
According to a global survey of executives, South American business professionals are most enthusiastic about adopting customer experience management tools. The report explores the views of 700 executives on CEM tools and reveals that South American business leaders are among the fastest-growing region regarding technology adoption and future expectations. Hence, such factors prove that the region is set to be the next go-to market for CEM vendors over the forecast period. Companies in South America are progressively boosting the adoption of technology solutions across the region. For instance, in May 2020, New Relic worked with Agencia Sabia, a South American agency, to raise awareness of brand differences and solutions in South America and increase its potential audience. New Relic has decided to take a new step toward localizing and disseminating local stories. It is leveraging Sabiá's support at every step in understanding best practices and interacting with customers to show the difference between solutions through customer experience. Such initiatives are likely to propel the growth of the customer experience management market over the forecast period. The large presence of call centers in countries such as Brazil and Colombia and the growing social media trends such as social e-commerce and D2C are anticipated to propel the market growth over the forecast period, as these businesses rely on the customer feedback experience. Moreover, the continued rise of SMEs in countries such as Chile and Argentina is highly influencing the implementation of CEM solutions to boost regional and global businesses.
The presence of various developing countries in SAM makes this region one of the key markets for CEM. The growing adoption of cloud-based technologies and a huge focus on good customer experience are key factors attributed to the growth of the customer experience management market before the emergence of the COVID-19 pandemic. The pandemic boosted the adoption of CEM solutions due to the rise in internet penetration and the growing need for good customer experiences to gain new customers and increase retention rate. According to World Bank data, the COVID-19 pandemic exposed Brazil to unprecedented health, social, and economic challenges. Furthermore, Brazil witnessed a decline of 4.1% in GDP in 2020, which recovered owing to a rise in economic activities underpinned by private consumption and investment. However, the COVID-19 pandemic disrupted the economic stability of South American countries, which led to slower adoption of CEM software. Thus, 2021 was a recovery year from the pandemic that augmented the growth prospects for the customer experience management market.
The customer experience management market is segmented into component, deployment mode, organization size, touchpoint, industry vertical, and geography. The customer experience management market analysis by component, the customer experience management market is bifurcated into solution and service. The customer experience management market analysis by deployment mode, the customer experience management market is bifurcated into cloud-based and on-premise. Based on organization size, the market is divided into large enterprises and small and medium enterprises (SMEs). Based on touchpoint, the market is segmented into call center, website, mobile applications, email, social media, and others. Based on industry vertical, the market is segmented into IT & telecom, BFSI, energy & utilities, government, retail, manufacturing, and others. By geography, the customer experience management market is categorized into five regions—North America, Europe, Asia Pacific, the Middle East & Africa, and South America.
The overall customer experience management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer experience management market. The process also serves the purpose of obtaining an overview and forecast for the customer experience management market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, and external consultants—valuation experts, research analysts, and key opinion leaders—specializing in the customer experience management market.
According to our latest market study on “Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component, Deployment Mode, Organization Size, Touchpoint, and Industry Vertical,” the customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; the customer experience management market share is expected to grow at a CAGR of 17.1% from 2022 to 2028
Innovation in Omnichannel Shopping Will Provide Lucrative Opportunities for Customer Experience Management Market Growth
The omnichannel shopping structure is primarily aimed at providing the cross-platform sales approach adopted by businesses to provide customers with an enhanced shopping experience in online and physical stores. According to statistics, this buying model offers a customer retention rate of ~89% compared to 33% for companies with weak omnichannel strategies. Hence, various well-known retail brands such as Bed Bath & Beyond, Kohl’s, and DSW are planning to invest ~US$ 250 million in omnichannel strategies such as click and collect, omnichannel inventory management, digital marketing, and personalization over the coming years. Therefore, the rapid adoption of this strategy has led companies to scrutinize their operating models by presenting data about products, purchasing processes, and aftermarket services. It will likely create immense opportunities for customer experience management software globally.
In the MEA, the COVID-19 pandemic significantly impacted countries such as Turkey, Iran, Iraq, Israel, Saudi Arabia, and the UAE. The region comprises many growing economies, including the UAE and Saudi Arabia, which are prospective markets for CEM solution providers due to the huge presence of a diverse customer base. The Gulf countries are currently on the verge of adopting transformative technologies such as artificial intelligence (AI), machine learning, and cloud-based platforms in various industry verticals to enhance business growth. Thus, countries in the MEA significantly invested in developing advanced technologies before the COVID-19 pandemic. The emergence of the pandemic in 2020 increased the demand for CEM solutions owing to growing awareness of improving customer experience in different industry verticals. The rising investment in integrating cloud-based platforms with CEM solutions from leading players in the Middle East is expected to aid the customer experience management market growth over the forecast period.
The customer experience management market report provides detailed market insights to help key players strategize market growth in the coming years. It also forecasts the upcoming trends and developments in the market.
Key Findings of Study:
The customer experience management market is segmented into component, deployment mode, organization size, touchpoint, industry vertical, and geography. The customer experience management market analysis by component, the customer experience management market is bifurcated into solution and service. The customer experience management market analysis by deployment mode, the market is bifurcated into cloud-based and on-premise. Based on organization size, the market is divided into large enterprises and small and medium enterprises (SMEs). Based on touchpoint, the market is segmented into call center, website, mobile applications, email, social media, and others. Based on industry vertical, the market is segmented into IT & telecom, BFSI, energy & utilities, government, retail, manufacturing, and others.
By geography, the customer experience management market is categorized into five regions—North America, Europe, Asia Pacific, the Middle East & Africa, and South America. Further, APAC is estimated to be the fastest growing region in the global customer experience management market share during the forecast period. APAC is one of the emerging markets for customer experience tool vendors as the region's IT industry has grown subsequently over the last decade. According to a recent World Bank report, ~85% of the top 20 tech companies in APAC reported YoY earnings growth in 2021 despite experiencing inflationary pressures and supply chain disruptions caused by the COVID-19 pandemic. Furthermore, Taiwan continues to outperform the list of the top 20 APAC tech companies by sales, followed by Japan, China, South Korea, and Singapore. India and Indonesia are also growing due to emerging technology services. Hence, such factors are driving the customer experience management market growth. In addition, according to a recent report by SalesForce, executives across APAC support the progress of CX technology, and 79% acknowledge that CEM is important for providing a seamless customer experience (CX). Furthermore, nearly half of all executives surveyed have confirmed that providing superior CX across multiple channels is a top priority for the next 12 months. ~81% of executives are anticipated to see CRM adoption grow beyond sales and service/support over the next three to five years, improving coordination between teams and customer experience. Such factors are likely to boost the customer experience management market growth over the forecast period. In addition, the customer experience management market in APAC is highly fragmented. Market players across the region are implementing multiple organic and inorganic growth strategies, including new product launches, partnerships and collaborations, and acquisitions. Therefore, organizations are increasingly using CEM tools to transform their businesses to maintain market dominance. For instance, in July 2021, the Southeast Asian Commercial Joint Stock Bank (SeABank) transformed its business with Oracle Financial Services Performance and Balance Sheet Management Suite products. SeABank aims to be a leader in retail banking and quality customer service and is one of the first banks in Vietnam to adopt Oracle's world-class products.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Global Customer Experience Management Market – By Component
1.3.2 Global Customer Experience Management Market – By Deployment Mode
1.3.3 Global Customer Experience Management Market – By Organization Size
1.3.4 Global Customer Experience Management Market – By Touchpoint
1.3.5 Global Customer Experience Management Market – By Industry Vertical
1.3.6 Global Customer Experience Management Market – By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Customer Experience Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.2.2 Europe
4.2.3 APAC
4.2.4 MEA
4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Customer Experience Management Market – Market Dynamics
5.1 Key Market Drivers
5.1.1 Growing Adoption of Artificial Intelligence
5.1.2 Growing E-Commerce Industries Globally
5.2 Key Market Restraints
5.2.1 Concerns Regarding Data Breaching and Security
5.3 Key Market Opportunities
5.3.1 Innovation in Omni Channel Shopping
5.4 Future Trends
5.4.1 Incorporation of New Business Models
5.5 Impact Analysis of Drivers and Restraints
6. Customer Experience Management Market – Global Market Analysis
6.1 Overview
6.2 Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
6.3 Market Positioning - Top Five Players
7. Customer Experience Management Market Analysis – By Component
7.1 Overview
7.2 Customer Experience Management Market Breakdown, by Component, 2021 & 2028
7.3 Solution
7.3.1 Overview
7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
7.4 Service
7.4.1 Overview
7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
8. Customer Experience Management Market Analysis – By Deployment Mode
8.1 Overview
8.2 Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028
8.3 On Premise
8.3.1 Overview
8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
8.4 Cloud based
8.4.1 Overview
8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
9. Customer Experience Management Market Analysis – By Organization Size
9.1 Overview
9.2 Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
10. Customer Experience Management Market Analysis – By Touchpoint
10.1 Overview
10.2 Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028
10.3 Call Center
10.3.1 Overview
10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
10.4 Website
10.4.1 Overview
10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
10.5 Mobile application
10.5.1 Overview
10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
10.6 Email
10.6.1 Overview
10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
10.7 Social Media
10.7.1 Overview
10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
10.8 Others
10.8.1 Overview
10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
11. Customer Experience Management Market Analysis – By Industry Vertical
11.1 Overview
11.2 Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028
11.3 IT and Telecom
11.3.1 Overview
11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
11.4 BFSI
11.4.1 Overview
11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
11.5 Retail
11.5.1 Overview
11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
11.6 Energy and Utilities
11.6.1 Overview
11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
11.7 Government
11.7.1 Overview
11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
11.8 Manufacturing
11.8.1 Overview
11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
11.9 Others
11.9.1 Overview
11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)
12. Customer Experience Management Market – Geographic Analysis
12.1 Overview
12.2 North America: Customer Experience Management Market
12.2.1 Overview
12.2.2 North America: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.2.3 North America: Customer Experience Management Market Revenue and Forecast, by Component
12.2.4 North America: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.2.5 North America: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.2.6 North America: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.2.7 North America: Customer Experience Management Market, by Industry Vertical
12.2.8 North America: Customer Experience Management Market Revenue and Forecast, by Country (2021 and 2028)
12.2.8.1 US: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.2.8.1.1 US Customer Experience Management Market Breakdown, By Component
12.2.8.1.2 US Customer Experience Management Market Breakdown, By Deployment Mode
12.2.8.1.3 US Customer Experience Management Market Breakdown, By Organization Size
12.2.8.1.4 US Customer Experience Management Market Breakdown, By Touchpoint
12.2.8.1.5 US Customer Experience Management Market Breakdown, By Industry Vertical
12.2.8.2 Canada: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.2.8.2.1 Canada Customer Experience Management Market Breakdown, By Component
12.2.8.2.2 Canada Customer Experience Management Market Breakdown, By Deployment Mode
12.2.8.2.3 Canada Customer Experience Management Market Breakdown, By Organization Size
12.2.8.2.4 Canada Customer Experience Management Market Breakdown, By Touchpoint
12.2.8.2.5 Canada Customer Experience Management Market Breakdown, By Industry Vertical
12.2.8.3 Mexico: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.2.8.3.1 Mexico Customer Experience Management Market Breakdown, By Component
12.2.8.3.2 Mexico Customer Experience Management Market Breakdown, By Deployment Mode
12.2.8.3.3 Mexico Customer Experience Management Market Breakdown, By Organization Size
12.2.8.3.4 Mexico Customer Experience Management Market Breakdown, By Touchpoint
12.2.8.3.5 Mexico Customer Experience Management Market Breakdown, By Industry Vertical
12.3 Europe: Customer Experience Management Market
12.3.1 Overview
12.3.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.3 Europe: Customer Experience Management Market Revenue and Forecast, by Component
12.3.4 Europe: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.3.5 Europe: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.3.6 Europe: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.3.7 Europe: Customer Experience Management Market, by Industry Vertical
12.3.8 Europe Customer Experience Management Market Breakdown, By Key Country
12.3.8.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.1.1 Germany Customer Experience Management Market Breakdown, By Component
12.3.8.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size
12.3.8.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.2.1 France Customer Experience Management Market Breakdown, By Component
12.3.8.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.2.3 France Customer Experience Management Market Breakdown, By Organization Size
12.3.8.2.4 France Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.3.1 Italy Customer Experience Management Market Breakdown, By Component
12.3.8.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size
12.3.8.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.4.1 UK Customer Experience Management Market Breakdown, By Component
12.3.8.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.4.3 UK Customer Experience Management Market Breakdown, By Organization Size
12.3.8.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.5.1 Russia Customer Experience Management Market Breakdown, By Component
12.3.8.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size
12.3.8.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component
12.3.8.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size
12.3.8.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical
12.4 APAC: Customer Experience Management Market
12.4.1 Overview
12.4.2 APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.3 APAC: Customer Experience Management Market Revenue and Forecast, by Component
12.4.4 APAC: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.4.5 APAC: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.4.6 APAC: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.4.7 APAC: Customer Experience Management Market, by Industry Vertical
12.4.8 APAC: Customer Experience Management Market, by Key Country
12.4.8.1 Australia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.8.1.1 Australia Customer Experience Management Market Breakdown, By Component
12.4.8.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size
12.4.8.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.2 China: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.8.2.1 China Customer Experience Management Market Breakdown, By Component
12.4.8.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.2.3 China Customer Experience Management Market Breakdown, By Organization Size
12.4.8.2.4 China Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.3 India: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.8.3.1 India Customer Experience Management Market Breakdown, By Component
12.4.8.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.3.3 India Customer Experience Management Market Breakdown, By Organization Size
12.4.8.3.4 India Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.4 Japan: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.8.4.1 Japan Customer Experience Management Market Breakdown, By Component
12.4.8.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size
12.4.8.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.5 South Korea: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.8.5.1 South Korea Customer Experience Management Market Breakdown, By Component
12.4.8.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size
12.4.8.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.6 Rest of APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.4.8.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component
12.4.8.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size
12.4.8.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical
12.5 MEA: Customer Experience Management Market
12.5.1 Overview
12.5.2 MEA: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.5.3 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Component
12.5.4 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.5.5 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.5.6 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.5.7 Middle East and Africa: Customer Experience Management Market, by Industry Vertical
12.5.8 MEA: Customer Experience Management Market Revenue and Forecast, by Country
12.5.8.1 South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.5.8.1.1 South Africa Customer Experience Management Market Breakdown, By Component
12.5.8.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size
12.5.8.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical
12.5.8.2 Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.5.8.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component
12.5.8.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size
12.5.8.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical
12.5.8.3 UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.5.8.3.1 UAE Customer Experience Management Market Breakdown, By Component
12.5.8.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size
12.5.8.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical
12.5.8.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
12.5.8.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component
12.5.8.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size
12.5.8.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical
12.6 SAM: Customer Experience Management Market
12.6.1 Overview
12.6.2 SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.6.3 SAM: Customer Experience Management Market Revenue and Forecast, by Component
12.6.4 SAM: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.6.5 SAM: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.6.6 SAM: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.6.7 SAM: Customer Experience Management Market, by Industry Vertical
12.6.8 SAM: Customer Experience Management Market Revenue and Forecast, by Country
12.6.8.1 Brazil: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.6.8.1.1 Brazil Customer Experience Management Market Breakdown, By Component
12.6.8.1.2 Brazil Customer Experience Management Market Breakdown, By Deployment Mode
12.6.8.1.3 Brazil Customer Experience Management Market Breakdown, By Organization Size
12.6.8.1.4 Brazil Customer Experience Management Market Breakdown, By Touchpoint
12.6.8.1.5 Brazil Customer Experience Management Market Breakdown, By Industry Vertical
12.6.8.2 Argentina: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.6.8.2.1 Argentina Customer Experience Management Market Breakdown, By Component
12.6.8.2.2 Argentina Customer Experience Management Market Breakdown, By Deployment Mode
12.6.8.2.3 Argentina Customer Experience Management Market Breakdown, By Organization Size
12.6.8.2.4 Argentina Customer Experience Management Market Breakdown, By Touchpoint
12.6.8.2.5 Argentina Customer Experience Management Market Breakdown, By Industry Vertical
12.6.8.3 Rest of SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
12.6.8.3.1 Rest of SAM Customer Experience Management Market Breakdown, By Component
12.6.8.3.2 Rest of SAM Customer Experience Management Market Breakdown, By Deployment Mode
12.6.8.3.3 Rest of SAM Customer Experience Management Market Breakdown, By Organization Size
12.6.8.3.4 Rest of SAM Customer Experience Management Market Breakdown, By Touchpoint
12.6.8.3.5 Rest of SAM Customer Experience Management Market Breakdown, By Industry Vertical
13. Customer Experience Management Market- COVID-19 Impact Analysis
13.1 Overview
13.2 North America
13.3 Europe
13.4 Asia-Pacific
13.5 Middle East and Africa
13.6 South America
14. Industry Landscape
14.1 Market Initiative
14.2 Merger and Acquisition
14.3 New Development
15. Company Profiles
15.1 Adobe
15.1.1 Key Facts
15.1.2 Business Description
15.1.3 Products and Services
15.1.4 Financial Overview
15.1.5 SWOT Analysis
15.1.6 Key Developments
15.2 Avaya Inc.
15.2.1 Key Facts
15.2.2 Business Description
15.2.3 Products and Services
15.2.4 Financial Overview
15.2.5 SWOT Analysis
15.2.6 Key Developments
15.3 IBM Corporation
15.3.1 Key Facts
15.3.2 Business Description
15.3.3 Products and Services
15.3.4 Financial Overview
15.3.5 SWOT Analysis
15.3.6 Key Developments
15.4 NICE Ltd.
15.4.1 Key Facts
15.4.2 Business Description
15.4.3 Products and Services
15.4.4 Financial Overview
15.4.5 SWOT Analysis
15.4.6 Key Developments
15.5 Oracle Corporation
15.5.1 Key Facts
15.5.2 Business Description
15.5.3 Products and Services
15.5.4 Financial Overview
15.5.5 SWOT Analysis
15.5.6 Key Developments
15.6 SAP SE
15.6.1 Key Facts
15.6.2 Business Description
15.6.3 Products and Services
15.6.4 Financial Overview
15.6.5 SWOT Analysis
15.6.6 Key Developments
15.7 Verint Systems, Inc.
15.7.1 Key Facts
15.7.2 Business Description
15.7.3 Products and Services
15.7.4 Financial Overview
15.7.5 SWOT Analysis
15.7.6 Key Developments
15.8 Zendesk
15.8.1 Key Facts
15.8.2 Business Description
15.8.3 Products and Services
15.8.4 Financial Overview
15.8.5 SWOT Analysis
15.8.6 Key Developments
15.9 SAS Institute Inc.
15.9.1 Key Facts
15.9.2 Business Description
15.9.3 Products and Services
15.9.4 Financial Overview
15.9.5 SWOT Analysis
15.9.6 Key Developments
15.10 Salesforce.com, inc.
15.10.1 Key Facts
15.10.2 Business Description
15.10.3 Products and Services
15.10.4 Financial Overview
15.10.5 SWOT Analysis
15.10.6 Key Developments
16. Appendix
16.1 About The Insight Partners
16.2 Glossary of Terms
LIST OF TABLES.
Table 1. Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 3. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 5. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 7. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 8. US Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 9. US Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 10. US Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 11. US Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 12. US Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 13. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 14. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 15. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 16. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 17. Canada Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 18. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 19. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 20. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 21. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 22. Mexico Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 23. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 24. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 25. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 26. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 27. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 28. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 29. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 30. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 31. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 32. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 33. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 34. France Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 35. France Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 36. France Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 37. France Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 38. France Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 40. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 41. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 42. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 43. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 44. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 45. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 46. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 47. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 48. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 49. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 50. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 51. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 52. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 53. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 54. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 55. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 56. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 57. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 58. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 59. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 60. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 61. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 62. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 63. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 64. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 65. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 66. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 67. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 68. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 69. Australia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 70. China Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 71. China Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 72. China Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 73. China Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 74. China Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 75. India Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 76. India Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 77. India Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 78. India Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 79. India Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 80. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 81. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 82. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 83. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 84. Japan Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 85. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 86. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 87. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 88. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 89. South Korea Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 90. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 91. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 92. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 93. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 94. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 95. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 96. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 97. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 98. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 99. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 100. Middle East and Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 101. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 102. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 103. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 104. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 105. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 106. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 107. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 108. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 109. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 110. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 111. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 112. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 113. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 114. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 115. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 116. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 117. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 118. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 119. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 120. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 121. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 122. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 123. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 124. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 125. SAM: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 126. South America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 127. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 128. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 129. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 130. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 131. Brazil Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 132. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 133. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 134. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 135. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 136. Argentina Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 137. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
Table 138. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
Table 139. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
Table 140. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
Table 141. Rest of SAM Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
Table 142. Glossary of Terms, Customer Experience Management Market
LIST OF FIGURES.
Figure 1. Customer Experience Management Market Segmentation
Figure 2. Customer Experience Management Market Segmentation – By Geography
Figure 3. Global Customer Experience Management Market Overview
Figure 4. Customer Communications Management Market, By Component
Figure 5. Customer Communications Management Market, By Deployment Mode
Figure 6. Customer Communications Management Market, By Organization Size
Figure 7. Customer Communications Management Market, By Touchpoint
Figure 8. Customer Communications Management Market, By Industry Vertical
Figure 9. Customer Communications Management Market, By Region
Figure 10. North America: PEST Analysis
Figure 11. Europe: PEST Analysis
Figure 12. APAC: PEST Analysis
Figure 13. MEA: PEST Analysis
Figure 14. SAM: PEST Analysis
Figure 15. Expert Opinion
Figure 16. Customer Experience Management Market Impact Analysis of Drivers and Restraints
Figure 17. Global Customer Experience Management Market
Figure 18. Global Customer Experience Management Market Revenue and Forecast To 2028 (US$ Million)
Figure 19. Customer Experience Management Market Breakdown, by Component, 2021 & 2028 (%)
Figure 20. Global Solution Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. Global Service Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028 (%)
Figure 23. Global On-Premise Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. Global Cloud based Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028 (%)
Figure 26. Global Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. Global Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028 (%)
Figure 29. Global Call Center Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. Global Website Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. Global Mobile application Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. Global Email Market Revenue and Forecast to 2028 (US$ Million)
Figure 33. Global Social Media Market Revenue and Forecast to 2028 (US$ Million)
Figure 34. Global Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 35. Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028 (%)
Figure 36. Global IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 37. Global BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 38. Global Retail Market Revenue and Forecast to 2028 (US$ Million)
Figure 39. Global Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
Figure 40. Global Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 41. Global Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
Figure 42. Global Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 43. Global Customer Experience Management Market, By Geography – 2021 and 2028 (%)
Figure 44. North America: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 45. North America: Customer Experience Management Market, by Component, 2021 & 2028 (%)
Figure 46. North America: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
Figure 47. North America: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
Figure 48. North America: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
Figure 49. North America: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
Figure 50. North America: Customer Experience Management Market, by Country, 2021 & 2028 (%)
Figure 51. US: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 52. Canada: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 53. Mexico: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 54. Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 55. Europe: Customer Experience Management Market, by Component, 2021 & 2028 (%)
Figure 56. Europe: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
Figure 57. Europe: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
Figure 58. Europe: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
Figure 59. Europe: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
Figure 60. Europe: Customer Experience Management Market, by Country, 2021 & 2028 (%)
Figure 61. Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 62. France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 63. Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 64. UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 65. Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 66. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 67. APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 68. APAC: Customer Experience Management Market, by Component, 2021 & 2028 (%)
Figure 69. APAC: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
Figure 70. APAC: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
Figure 71. APAC: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
Figure 72. APAC: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
Figure 73. Asia Pacific: Customer Experience Management Market, by Country, 2021 & 2028 (%)
Figure 74. Australia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 75. China: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 76. India: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 77. Japan: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 78. South Korea: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 79. Rest of APAC: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 80. MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
Figure 81. Middle East and Africa: Customer Experience Management Market, by Component, 2021 & 2028 (%)
Figure 82. Middle East and Africa: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
Figure 83. Middle East and Africa: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
Figure 84. Middle East and Africa: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
Figure 85. Middle East and Africa: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
Figure 86. Middle East and Africa: Customer Experience Management Market, by Country, 2021 & 2028 (%)
Figure 87. South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 88. Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 89. UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 90. Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
Figure 91. SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 92. SAM: Customer Experience Management Market, by Component, 2021 & 2028 (%)
Figure 93. SAM: Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
Figure 94. SAM: Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
Figure 95. SAM: Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
Figure 96. SAM: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
Figure 97. South America: Customer Experience Management Market, by Country, 2021 & 2028 (%)
Figure 98. Brazil: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 99. Argentina: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 100. Rest of SAM: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 101. Impact of COVID-19 Pandemic in North American Countries
Figure 102. Impact of COVID-19 Pandemic in Europe Country Markets
Figure 103. Impact of COVID-19 Pandemic in Asia Pacific Country Markets
Figure 104. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets
Figure 105. Impact of COVID-19 Pandemic in South America Country Markets
The List of Companies - Customer Experience Management Market
1. Adobe
2. Avaya Inc.
3. IBM Corporation
4. NICE Ltd.
5. Oracle Corporation
6. SAP SE
7. Verint Systems, Inc.
8. Zendesk
9. SAS Institute Inc.
10. Salesforce.com, inc.
● Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global customer experience management market.
● Highlights key business priorities in order to assist companies to realign their business strategies
● The key findings and recommendations highlight crucial progressive industry trends in the global customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies.
● Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
● Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
● Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution.
