TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Global Back Office Workforce Management Market – By Solution
1.3.2 Global Back Office Workforce Management Market – By End User Industry
1.3.3 Global Back Office Workforce Management Market – By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Back Office Workforce Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.2.2 Europe
4.2.3 APAC
4.2.4 MEA
4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Back Office Workforce Management Market – Market Dynamics
5.1 Key Market Drivers
5.1.1 Rise in Demand for Cloud-Based Platforms for Workforce Management
5.1.2 Need for Automation in Workforce Tasks
5.2 Key Market Restraints
5.2.1 Privacy and Security Concerns Associated with Cloud-Based Solutions
5.3 Key Market Opportunities
5.3.1 Demand for Mobile Workforce Management Apps
5.4 Future Trends
5.4.1 Integration of Artificial Intelligence into Workforce Management Solutions
5.5 Impact Analysis of Drivers and Restraints
6. Back Office Workforce Management Market – Global Market Analysis
6.1 Overview
6.2 Global Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
6.3 Market Positioning - Top Five Players
7. Back Office Workforce Management Market Analysis – By Solution
7.1 Overview
7.2 Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028
7.3 Robotic Automation Process
7.3.1 Overview
7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
7.4 Performance Management
7.4.1 Overview
7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)
7.5 Back Office Optimization
7.5.1 Overview
7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
7.6 Process Analytics
7.6.1 Overview
7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)
8. Back Office Workforce Management Market Analysis – By End User Industry
8.1 Overview
8.2 Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028
8.3 IT and Telecom
8.3.1 Overview
8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-commerce
8.5.1 Overview
8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
8.6 Transportation
8.6.1 Overview
8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)
8.7 Government
8.7.1 Overview
8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
9. Back Office Workforce Management Market – Geographic Analysis
9.1 Overview
9.2 North America: Back Office Workforce Management Market
9.2.1 Overview
9.2.2 North America: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.3 North America: Back Office Workforce Management Market Revenue and Forecast, by Solution
9.2.4 North America: Back Office Workforce Management Market, by End User Industry
9.2.5 North America: Back Office Workforce Management Market Revenue and Forecast, by Country (2021 and 2028)
9.2.5.1 US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.5.1.1 US Back Office Workforce Management Market Breakdown, By Solution
9.2.5.1.2 US Back Office Workforce Management Market Breakdown, By End User Industry
9.2.5.2 Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.5.2.1 Canada Back Office Workforce Management Market Breakdown, By Solution
9.2.5.2.2 Canada Back Office Workforce Management Market Breakdown, By End User Industry
9.2.5.3 Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.5.3.1 Mexico Back Office Workforce Management Market Breakdown, By Solution
9.2.5.3.2 Mexico Back Office Workforce Management Market Breakdown, By End User Industry
9.3 Europe: Back Office Workforce Management Market
9.3.1 Overview
9.3.2 Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.3 Europe Back Office Workforce Management Market Breakdown, By Solution
9.3.4 Europe Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5 Europe Back Office Workforce Management Market Breakdown, By Key Country
9.3.5.1 Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.1.1 Germany Back Office Workforce Management Market Breakdown, By Solution
9.3.5.1.2 Germany Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.2 France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.2.1 France Back Office Workforce Management Market Breakdown, By Solution
9.3.5.2.2 France Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.3 Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.3.1 Italy Back Office Workforce Management Market Breakdown, By Solution
9.3.5.3.2 Italy Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.4 UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.4.1 UK Back Office Workforce Management Market Breakdown, By Solution
9.3.5.4.2 UK Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.5 Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.5.1 Russia Back Office Workforce Management Market Breakdown, By Solution
9.3.5.5.2 Russia Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.6 Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.6.1 Rest of Europe Back Office Workforce Management Market Breakdown, By Solution
9.3.5.6.2 Rest of Europe Back Office Workforce Management Market Breakdown, By End User Industry
9.4 APAC: Back Office Workforce Management Market
9.4.1 Overview
9.4.2 APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.3 APAC: Back Office Workforce Management Market, by Solution
9.4.4 APAC: Back Office Workforce Management Market, by End User Industry
9.4.5 APAC: Back Office Workforce Management Market, by Key Country
9.4.5.1 Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.1.1 Australia: Back Office Workforce Management Market, by Solution
9.4.5.1.2 Australia: Back Office Workforce Management Market, by End User Industry
9.4.5.2 China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.2.1 China: Back Office Workforce Management Market, by Solution
9.4.5.2.2 China: Back Office Workforce Management Market, by End User Industry
9.4.5.3 India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.3.1 India: Back Office Workforce Management Market, by Solution
9.4.5.3.2 India: Back Office Workforce Management Market, by End User Industry
9.4.5.4 Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.4.1 Japan: Back Office Workforce Management Market, by Solution
9.4.5.4.2 Japan: Back Office Workforce Management Market, by End User Industry
9.4.5.5 South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.5.1 South Korea: Back Office Workforce Management Market, by Solution
9.4.5.5.2 South Korea: Back Office Workforce Management Market, by End User Industry
9.4.5.6 Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.6.1 Rest of APAC: Back Office Workforce Management Market, by Solution
9.4.5.6.2 Rest of APAC: Back Office Workforce Management Market, by End User Industry
9.5 MEA: Back Office Workforce Management Market
9.5.1 Overview
9.5.2 MEA: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.3 MEA: Back Office Workforce Management Market Revenue and Forecast, by Solution
9.5.4 MEA: Back Office Workforce Management Market Revenue and Forecast, by End User Industry
9.5.5 MEA: Back Office Workforce Management Market Revenue and Forecast, by Country
9.5.5.1 South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.5.1.1 South Africa Back Office Workforce Management Market Breakdown, by Solution
9.5.5.1.2 South Africa Back Office Workforce Management Market Breakdown, by End User Industry
9.5.5.2 Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.5.2.1 Saudi Arabia: Back Office Workforce Management Market Breakdown, by Solution
9.5.5.2.2 Saudi Arabia: Back Office Workforce Management Market Breakdown, by End User Industry
9.5.5.3 UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.5.3.1 UAE: Back Office Workforce Management Market Breakdown, by Solution
9.5.5.3.2 UAE: Back Office Workforce Management Market Breakdown, by End User Industry
9.5.5.4 Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)
9.5.5.4.1 Rest of MEA: Back Office Workforce Management Market Breakdown, by Solution
9.5.5.4.2 Rest of MEA: Back Office Workforce Management Market Breakdown, by End User Industry
9.6 SAM: Back Office Workforce Management Market
9.6.1 Overview
9.6.2 SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.3 SAM: Back Office Workforce Management Market Revenue and Forecast, by Solution
9.6.4 SAM: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)
9.6.5 SAM: Back Office Workforce Management Market Revenue and Forecast, by Country
9.6.5.1 Brazil: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.5.1.1 Brazil: Back Office Workforce Management Market Breakdown, by Solution
9.6.5.1.2 Brazil: Back Office Workforce Management Market Breakdown, by End User Industry
9.6.5.2 Argentina: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.5.2.1 Argentina: Back Office Workforce Management Market Breakdown, by Solution
9.6.5.2.2 Argentina: Back Office Workforce Management Market Breakdown, by End User Industry
9.6.5.3 Rest of SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.5.3.1 Rest of SAM: Back Office Workforce Management Market Breakdown, by Solution
9.6.5.3.2 Rest of SAM: Back Office Workforce Management Market Breakdown, by End User Industry
10. Back Office Workforce Management Market- COVID-19 Impact Analysis
10.1 Overview
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East and Africa
10.6 South America
11. Industry Landscape
11.1 Overview
11.2 Market Initiative
11.3 Merger and Acquisition
11.4 New Development
12. Company Profiles
12.1 NICE Ltd.
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Open Text Corporation
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Verint Systems, Inc.
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 ActiveOps PLC
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Alvaria, Inc.
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Calabrio Inc.
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 Oracle Corporation
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 Genesys
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Intradiem
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 Team Software
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
13. Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
LIST OF TABLES.
Table 1. Global Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 3. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 4. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 5. US Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 6. US Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 7. Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 8. Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 9. Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 10. Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 11. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 12. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 13. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 14. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 15. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 16. France: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 17. France Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 18. Italy: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 19. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 20. UK Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 21. UK: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 22. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 23. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 24. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 25. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 26. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 27. APAC: Back Office Workforce Management Market, by End User Industry – Revenue and Forecast to 2028 (US$ Million)
Table 28. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 29. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 30. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 31. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 32. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 33. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 34. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 35. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 36. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 37. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 38. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 39. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 40. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 41. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 42. MEA: Back Office Workforce Management Market, by End User Industry – Revenue and Forecast to 2028 (US$ Million)
Table 43. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 44. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 45. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 46. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 47. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 48. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 49. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 50. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 51. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 52. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 53. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 54. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 55. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 56. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 57. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 58. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 59. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 60. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 61. Glossary of Terms, Back Office Workforce Management Market