The back office workforce management market size is projected to reach US$ 6,713.2 million by 2028 from US$ 3,601.4 million in 2022; the back office workforce management market share is expected to grow at a CAGR of 10.9% from 2022 to 2028.
Artificial intelligence (AI) has proven to be significant in workforce management tasks as it assists companies in maximizing performance, costs, and employee satisfaction. Organizations with huge employee strength—reflecting enormous opportunities across different business segments and geographies—may find it challenging to understand relevant and necessary skills and cross-check the eligibility criteria with the skills of job candidates. Employers can use AI in workforce management to examine the skill sets of their current employees and to match them with the required skillsets defined by managers by considering their abilities, prior work experience, and preferred career choices. AI can also be utilized in performance evaluation, which is another area of workforce management. AI-integrated solutions are capable of managing huge data; having reliable data at their disposal, they can produce reviews based on objective data rather than subjective human assessments, thereby enabling managers to evaluate employee performance fairly, without leading to any bias. For instance, Kloud9, a key player in the market, provides Kloud9 Intelligent Workforce management talent studio, capable of performing analytics, forecasting, and capacity planning with the help of AI capabilities. Thus, the integration of AI with workforce management solutions is likely to introduce new trends in the back office workforce management market in the coming years.
Asia Pacific is one of the biggest producers and exporters of commodities in the world. India, China, South Asian countries, Indonesia, Japan, and Australia are the major contributors to such huge commodity production volumes. This region is known for the availability of a skilled workforce, supporting the operations of software, cars, food, medicine, cosmetics, machinery, and cloth manufacturing industries, among others. Hence, large companies are progressively adopting workforce automation solutions to efficiently manage these workforces to streamline their productivity. Therefore, with the growing adoption of automation-based practices, employees are now turning to harness self-service technologies that can be accessed from anywhere without major barriers, which is propelling the growth of the market across the region. Cloud-based workforce management solutions are gaining significant traction among Asian companies, which continuously feel the urge to maximize workplace productivity and reduce operating costs. In the current economic scenario of uncertainty and instability, all processes of organizations must be managed and implemented seamlessly. Workforce management systems play an important role in ensuring the smooth and flexible functioning of an organization. The back office workforce management market growth in Asia Pacific is highly fragmented due to the presence of players such as Infor, IBM Corporation, Oracle, ADP, Krones Incorporated, and Workday Inc. These companies are making substantial investments in research and development and are collaborating with other stakeholders on various projects. For example, in June 2021, ADP and Omnia partnered to provide payroll and human resource management solutions to government and educational organizations. The deal involved country governments and local government agencies, and with ~50 educational institutions in all states and ADP gained access to these solutions
Many manufacturers and users of back office workforce management solutions are operating in India, China, and Japan. As these countries have eased the containment measures, many industrial manufacturers were fully operational from late 2020. However, several major tech giants had to cease operations at their manufacturing facilities in Malaysia for as many as 14 days due to the surging number of COVID-19 cases across the country in Q3 of 2021. Asia Pacific is known for its robust industrialization. Many companies from diverse industries experience significant data storage needs to run their operations virtually. Amid social restrictions in 2020, most industries were working with either a limited workforce on-site or asked their back office employees to work from home, which triggered the demand for remote cloud-based employee performance tracking and scheduling solutions in the region. Also, the sophistication offered through real-time tracking and automation of back office tasks fuels the demand for back office workforce management solutions.
The back office workforce management market is segmented on the basis of solution, end-use industry, and geography. The back office workforce management market analysis by solution, the back office workforce management market is segmented into robotic process automation, performance management, back office optimization, process analytics, and others. The back office workforce management market analysis by end-use industry, the back office workforce management market is segmented into IT and Telecom, BFSI, transportation, retail and e-commerce, government, and others. By geography, the back office workforce management market is divided into five regions—North America, Europe, Asia Pacific, the Middle East & Africa, and South America.
The overall back office workforce management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the back office workforce management market. The process also serves the purpose of obtaining an overview and forecast for the back office workforce management market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, and external consultants—valuation experts, research analysts, and key opinion leaders—specializing in the back office workforce management market.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Global Back Office Workforce Management Market – By Solution
1.3.2 Global Back Office Workforce Management Market – By End User Industry
1.3.3 Global Back Office Workforce Management Market – By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Back Office Workforce Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.2.2 Europe
4.2.3 APAC
4.2.4 MEA
4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Back Office Workforce Management Market – Market Dynamics
5.1 Key Market Drivers
5.1.1 Rise in Demand for Cloud-Based Platforms for Workforce Management
5.1.2 Need for Automation in Workforce Tasks
5.2 Key Market Restraints
5.2.1 Privacy and Security Concerns Associated with Cloud-Based Solutions
5.3 Key Market Opportunities
5.3.1 Demand for Mobile Workforce Management Apps
5.4 Future Trends
5.4.1 Integration of Artificial Intelligence into Workforce Management Solutions
5.5 Impact Analysis of Drivers and Restraints
6. Back Office Workforce Management Market – Global Market Analysis
6.1 Overview
6.2 Global Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
6.3 Market Positioning - Top Five Players
7. Back Office Workforce Management Market Analysis – By Solution
7.1 Overview
7.2 Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028
7.3 Robotic Automation Process
7.3.1 Overview
7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
7.4 Performance Management
7.4.1 Overview
7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)
7.5 Back Office Optimization
7.5.1 Overview
7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
7.6 Process Analytics
7.6.1 Overview
7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)
8. Back Office Workforce Management Market Analysis – By End User Industry
8.1 Overview
8.2 Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028
8.3 IT and Telecom
8.3.1 Overview
8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-commerce
8.5.1 Overview
8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
8.6 Transportation
8.6.1 Overview
8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)
8.7 Government
8.7.1 Overview
8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
9. Back Office Workforce Management Market – Geographic Analysis
9.1 Overview
9.2 North America: Back Office Workforce Management Market
9.2.1 Overview
9.2.2 North America: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.3 North America: Back Office Workforce Management Market Revenue and Forecast, by Solution
9.2.4 North America: Back Office Workforce Management Market, by End User Industry
9.2.5 North America: Back Office Workforce Management Market Revenue and Forecast, by Country (2021 and 2028)
9.2.5.1 US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.5.1.1 US Back Office Workforce Management Market Breakdown, By Solution
9.2.5.1.2 US Back Office Workforce Management Market Breakdown, By End User Industry
9.2.5.2 Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.5.2.1 Canada Back Office Workforce Management Market Breakdown, By Solution
9.2.5.2.2 Canada Back Office Workforce Management Market Breakdown, By End User Industry
9.2.5.3 Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2.5.3.1 Mexico Back Office Workforce Management Market Breakdown, By Solution
9.2.5.3.2 Mexico Back Office Workforce Management Market Breakdown, By End User Industry
9.3 Europe: Back Office Workforce Management Market
9.3.1 Overview
9.3.2 Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.3 Europe Back Office Workforce Management Market Breakdown, By Solution
9.3.4 Europe Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5 Europe Back Office Workforce Management Market Breakdown, By Key Country
9.3.5.1 Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.1.1 Germany Back Office Workforce Management Market Breakdown, By Solution
9.3.5.1.2 Germany Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.2 France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.2.1 France Back Office Workforce Management Market Breakdown, By Solution
9.3.5.2.2 France Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.3 Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.3.1 Italy Back Office Workforce Management Market Breakdown, By Solution
9.3.5.3.2 Italy Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.4 UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.4.1 UK Back Office Workforce Management Market Breakdown, By Solution
9.3.5.4.2 UK Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.5 Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.5.1 Russia Back Office Workforce Management Market Breakdown, By Solution
9.3.5.5.2 Russia Back Office Workforce Management Market Breakdown, By End User Industry
9.3.5.6 Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.3.5.6.1 Rest of Europe Back Office Workforce Management Market Breakdown, By Solution
9.3.5.6.2 Rest of Europe Back Office Workforce Management Market Breakdown, By End User Industry
9.4 APAC: Back Office Workforce Management Market
9.4.1 Overview
9.4.2 APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.3 APAC: Back Office Workforce Management Market, by Solution
9.4.4 APAC: Back Office Workforce Management Market, by End User Industry
9.4.5 APAC: Back Office Workforce Management Market, by Key Country
9.4.5.1 Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.1.1 Australia: Back Office Workforce Management Market, by Solution
9.4.5.1.2 Australia: Back Office Workforce Management Market, by End User Industry
9.4.5.2 China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.2.1 China: Back Office Workforce Management Market, by Solution
9.4.5.2.2 China: Back Office Workforce Management Market, by End User Industry
9.4.5.3 India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.3.1 India: Back Office Workforce Management Market, by Solution
9.4.5.3.2 India: Back Office Workforce Management Market, by End User Industry
9.4.5.4 Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.4.1 Japan: Back Office Workforce Management Market, by Solution
9.4.5.4.2 Japan: Back Office Workforce Management Market, by End User Industry
9.4.5.5 South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.5.1 South Korea: Back Office Workforce Management Market, by Solution
9.4.5.5.2 South Korea: Back Office Workforce Management Market, by End User Industry
9.4.5.6 Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.4.5.6.1 Rest of APAC: Back Office Workforce Management Market, by Solution
9.4.5.6.2 Rest of APAC: Back Office Workforce Management Market, by End User Industry
9.5 MEA: Back Office Workforce Management Market
9.5.1 Overview
9.5.2 MEA: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.3 MEA: Back Office Workforce Management Market Revenue and Forecast, by Solution
9.5.4 MEA: Back Office Workforce Management Market Revenue and Forecast, by End User Industry
9.5.5 MEA: Back Office Workforce Management Market Revenue and Forecast, by Country
9.5.5.1 South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.5.1.1 South Africa Back Office Workforce Management Market Breakdown, by Solution
9.5.5.1.2 South Africa Back Office Workforce Management Market Breakdown, by End User Industry
9.5.5.2 Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.5.2.1 Saudi Arabia: Back Office Workforce Management Market Breakdown, by Solution
9.5.5.2.2 Saudi Arabia: Back Office Workforce Management Market Breakdown, by End User Industry
9.5.5.3 UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.5.5.3.1 UAE: Back Office Workforce Management Market Breakdown, by Solution
9.5.5.3.2 UAE: Back Office Workforce Management Market Breakdown, by End User Industry
9.5.5.4 Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)
9.5.5.4.1 Rest of MEA: Back Office Workforce Management Market Breakdown, by Solution
9.5.5.4.2 Rest of MEA: Back Office Workforce Management Market Breakdown, by End User Industry
9.6 SAM: Back Office Workforce Management Market
9.6.1 Overview
9.6.2 SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.3 SAM: Back Office Workforce Management Market Revenue and Forecast, by Solution
9.6.4 SAM: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)
9.6.5 SAM: Back Office Workforce Management Market Revenue and Forecast, by Country
9.6.5.1 Brazil: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.5.1.1 Brazil: Back Office Workforce Management Market Breakdown, by Solution
9.6.5.1.2 Brazil: Back Office Workforce Management Market Breakdown, by End User Industry
9.6.5.2 Argentina: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.5.2.1 Argentina: Back Office Workforce Management Market Breakdown, by Solution
9.6.5.2.2 Argentina: Back Office Workforce Management Market Breakdown, by End User Industry
9.6.5.3 Rest of SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
9.6.5.3.1 Rest of SAM: Back Office Workforce Management Market Breakdown, by Solution
9.6.5.3.2 Rest of SAM: Back Office Workforce Management Market Breakdown, by End User Industry
10. Back Office Workforce Management Market- COVID-19 Impact Analysis
10.1 Overview
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East and Africa
10.6 South America
11. Industry Landscape
11.1 Overview
11.2 Market Initiative
11.3 Merger and Acquisition
11.4 New Development
12. Company Profiles
12.1 NICE Ltd.
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Open Text Corporation
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Verint Systems, Inc.
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 ActiveOps PLC
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Alvaria, Inc.
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Calabrio Inc.
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 Oracle Corporation
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 Genesys
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Intradiem
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 Team Software
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
13. Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
LIST OF TABLES.
Table 1. Global Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 3. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 4. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 5. US Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 6. US Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 7. Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 8. Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 9. Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 10. Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 11. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 12. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 13. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 14. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 15. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 16. France: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 17. France Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 18. Italy: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 19. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)
Table 20. UK Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)
Table 21. UK: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 22. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 23. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 24. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 25. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 26. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 27. APAC: Back Office Workforce Management Market, by End User Industry – Revenue and Forecast to 2028 (US$ Million)
Table 28. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 29. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 30. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 31. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 32. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 33. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 34. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 35. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 36. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 37. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 38. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 39. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 40. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 41. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 42. MEA: Back Office Workforce Management Market, by End User Industry – Revenue and Forecast to 2028 (US$ Million)
Table 43. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 44. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 45. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 46. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 47. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 48. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 49. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 50. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 51. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 52. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 53. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 54. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 55. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 56. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 57. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 58. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 59. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 60. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 61. Glossary of Terms, Back Office Workforce Management Market
LIST OF FIGURES.
Figure 1. Back Office Workforce Management Market Segmentation
Figure 2. Back Office Workforce Management Market Segmentation – By Geography
Figure 3. Global Back Office Workforce Management Market Overview
Figure 4. Customer Communications Management Market, By Solution
Figure 5. Customer Communications Management Market, By End User Industry
Figure 6. Customer Communications Management Market, By Region
Figure 7. North America: PEST Analysis
Figure 8. Europe: PEST Analysis
Figure 9. APAC: PEST Analysis
Figure 10. MEA: PEST Analysis
Figure 11. SAM: PEST Analysis
Figure 12. Expert Opinion
Figure 13. Back Office Workforce Management Market Impact Analysis of Drivers and Restraints
Figure 14. Global Back Office Workforce Management Market
Figure 15. Global Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)
Figure 16. Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)
Figure 17. Global Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. Global Performance Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. Global Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. Global Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. Global Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)
Figure 23. Global IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. Global BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Global Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. Global Transportation Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. Global Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. Global Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. Global Back Office Workforce Management Market, By Geography – 2021 and 2028 (%)
Figure 30. North America: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 31. North America: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)
Figure 32. North America: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)
Figure 33. North America: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 34. US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 35. Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 36. Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 37. Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 38. Europe Back Office Workforce Management Market Breakdown, By Solution, 2021 and 2028 (%)
Figure 39. Europe: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)
Figure 40. Europe: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 41. Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 42. France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 43. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 44. UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 45. Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 46. Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 47. APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 48. Asia Pacific: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)
Figure 49. Asia Pacific: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)
Figure 50. Asia Pacific: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 51. Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 52. China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 53. India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 54. Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 55. South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 56. Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 57. MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)
Figure 58. MEA: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)
Figure 59. MEA: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)
Figure 60. Middle East and Africa: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 61. South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 62. Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 63. UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 64. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)
Figure 65. SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 66. South America: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)
Figure 67. SAM: Back Office Workforce Management Market Revenue and Forecast, by End User Industry (2021 and 2028)
Figure 68. South America: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 69. Brazil: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 70. Argentina: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 71. Rest of SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)
Figure 72. Impact of COVID-19 Pandemic in North American Countries
Figure 73. Impact of COVID-19 Pandemic in Europe Country Markets
Figure 74. Impact of COVID-19 Pandemic in Asia Pacific Country Markets
Figure 75. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets
Figure 76. Impact of COVID-19 Pandemic in South America Country Markets
The List of Companies - Back Office Workforce Management Market
1. NICE Ltd.
2. Open Text Corporation
3. Oracle Corporation
4. Genesys
5. Alvaria, Inc.
6. Verint Systems, Inc.
7. ActiveOps PLC
8. Calabrio Inc.
9. Intradiem
10. Team Software
● Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global back-office workforce management market
● Highlights key business priorities in order to assist companies to realign their business strategies
● The key findings and recommendations highlight crucial progressive industry trends in the global back-office workforce management market, thereby allowing players across the value chain to develop effective long-term strategies
● Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
● Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it
● Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution
