Customer Communications Management Market Forecast to 2028

Report Code : TIPRE00007182 | Region : Global | Industry : Technology, Media and Telecommunications | Published Date : 30/May/2022
Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)

The customer communications management market size is expected to grow from US$ 1,325.6 million in 2021 to US$ 2,752.4 million by 2028; The customer communications management market share is estimated to grow at a CAGR of 11.4% from 2022 to 2028.

There is an increasing demand for keeping customers engaged through various communication channels, such as phone calls, email, web, SMS, chatbots, social media, and print, to increase the customer base for improving the business growth. The customer communications management market tools maintain a clear record of all relevant data to create sales growth and improve customer retention. The CCM enhances communication efficiency and strengthens customer relationships that help find better ways to engage customers. The digital revolution has led to a proliferation of communication channels through omnichannel communication platforms. It empowers customers to connect with the brand via their preferred channel and allows a smooth transition with customers. Technological advancements such as hybrid cloud solutions improve businesses by creating meaningful customer connections through digital and physical channels. For instance, in December 2021, Quadient introduced Inspire Flex Release 15 (R15), which offers more than 300 robust enhancement features that empower, elevate and accelerate the growth of these companies by giving extended control to the users for designing and delivering customer communications via omnichannel.

Customers are technology-driven and expect to communicate with companies through channels of their preferred choice, such as voice, web, mobile, email, short message service (SMS), and social media, at their convenience. Thus, to remain competitive, companies are facilitating customer interactions through omnichannel. The omnichannel communication enables the businesses to collect data from several sources and provide appropriate responses, even if customers are approached with the same query through a different channel. It also helps enhance multichannel correspondence and collect customer profile details on other platforms after their consent. Thus, versatility in communication channels enhances operational efficiency and customer engagement, enabling omnichannel communication. Thus, this is driving the customer communications management market growth.

Natural Language Processing (NLP) is a type of machine learning. It understands the words, sentences, and context of customer support queries. As a subset of artificial intelligence (AI), NLP interprets and analyzes customer’s verbal statements. AI-powered customer communications management market can intelligently handle the complexity of structured, personalized, compliant omnichannel customer communications more effectively and efficiently. Further, machine learning is an effective way to achieve AI. ML-based tools help enterprises process customer data efficiently and generate highly personalized offers to fulfill customers' demands. A tool that integrates NLP into a CCM solution provides a remarkable customer experience. Further, applying intelligence to content and optimization helps enterprises make better, more interactive, and faster content. It helps discover areas where content consolidation or improvement can be performed, such as spotting similarities, duplicates or inconsistencies, and outliers. It also provides recommendations to improve the content by making suggestions on style and highlighting areas that are inconsistent or associated with a negative sentiment. The NLP-driven CCM solutions provide better planning and coordination; increase operational efficiency; ensure seamless interaction via omnichannel; and offer a larger, deeper, and more precise customer insight to produce better and more relevant content. This will result in increased customer retention and revenue. Thus, the ongoing deployment of NLP in various organizations is expected to offer a potential opportunity for the customer communications management market growth over the forecast period.

In North America, the demand for customer communications management is increasing due to the faster adoption of innovative technologies in the US, Canada, and Mexico. The growth in demand from small and medium-sized enterprises (SMEs), increase in adoption of social media and smartphones, significant developments in technology, and modernization in the communication systems are among the key factors driving the growth of the customer communications management market in the region. The growing demand for customizable CCM solutions is also fueling the market growth. OpenText Exstream, a multichannel customer communications management market solution, enhances the customer experience with meaningful, relevant communications delivered through the customer's preferred channels, such as web, email, SMS, and print. It also provides enterprises to produce fully customized high-volume bills and statements, on-demand marketing, and self-service web applications. Thus, the booming availability of customized customer communications management solution is propelling the market growth in North America.

The customer communications management market is segmented on the basis of component, deployment, enterprise size, industry, and geography. Customer communications management market analysis by component, the market is segmented into solution and service. Customer communications management market analysis by deployment, the customer communications management market is bifurcated into cloud-based and on premise. Based on enterprise size, the market is bifurcated into small and medium enterprises, and large enterprises. Based on industry, the customer communications management market is segmented into BFSI, IT and telecom, manufacturing, retail, energy and utilities, government, and others. Based on geography, the market is segmented into North America, Europe, APAC, MEA, and SAM.

The overall customer communications management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer communications management market. The process also serves the purpose of obtaining an overview and forecast for the market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the customer communications management market.

The List of Companies - Customer Communications Management Market

1. Adobe

2. Capgemini

3. Crawford Technologies

4. Smart Communications

5. Cedar CX Technologies

6. Newgen Software Technologies Limited

7. Open Text Corporation

8. Oracle

9. Messagepoint

10. Doxim Inc.

TABLE OF CONTENTS

1. Introduction

1.1 Scope of the Study

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Global Customer Communications Management Market – By Component

1.3.2 Global Customer Communications Management Market – By Deployment

1.3.3 Global Customer Communications Management Market – By Enterprise Size

1.3.4 Global Customer Communications Management Market – By Industry

1.3.5 Global Customer Communications Management Market – By Geography

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Customer Communications Management Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 North America

4.2.2 Europe

4.2.3 APAC

4.2.4 MEA

4.2.5 SAM

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. Customer Communications Management Market - Key Market Dynamics

5.1 Market Drivers

5.1.1 Customer Communications Management (CCM) Solutions Maintain Customer Engagement Through Omnichannel

5.1.2 Increasing Usage of Analytics and Mobility for Customer Communications Management (CCM)

5.2 Market Restraints

5.2.1 Data Synchronizations and Complexities

5.3 Market Opportunities

5.3.1 Integration of CCM Software with Cloud-Based Applications

5.4 Future Trends

5.4.1 Technological Advancements in Natural Language Processing for Better Customer Experience

5.5 Impact Analysis of Drivers and Restraints

6. Customer Communications Management Market – Global Market Analysis

6.1 Global Customer Communications Management Market Overview

6.2 Global Customer Communications Management Market Forecast and Analysis

6.3 Market Positioning- Top Five Players

7. Customer Communications Management Market – By Component

7.1 Overview

7.2 Customer communications management Market, By Component (2021 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8. Global Customer communications management Market Analysis – By Deployment

8.1 Overview

8.2 Customer Communications Management Market, By Deployment (2021 And 2028)

8.3 Cloud

8.3.1 Overview

8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8.4 On Premises

8.4.1 Overview

8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9. Global Customer Communications Management Market Analysis – By Enterprise Size

9.1 Overview

9.2 Customer Communications Management Market, By Enterprise Size (2021 and 2028)

9.3 Small & Medium Enterprises

9.3.1 Overview

9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9.4 Large Enterprises

9.4.1 Overview

9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10. Customer Communications Management Market Analysis by Industry

10.1 Overview

10.2 Customer Communications Management Market, By Industry (2021 And 2028)

10.3 BFSI

10.3.1 Overview

10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.4 IT and Telecom

10.4.1 Overview

10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.5 Manufacturing

10.5.1 Overview

10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.6 Retail

10.6.1 Overview

10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.7 Energy and Utilities

10.7.1 Overview

10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.8 Government

10.8.1 Overview

10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.9 Others

10.9.1 Overview

10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

11. Customer Communications Management Market – Geographic Analysis

11.1 Overview

11.2 North America: Customer Communications Management Market

11.2.1 North America Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.2.2 North America Customer Communications Management Market Breakdown, By Component

11.2.3 North America Customer Communications Management Market Breakdown, By Deployment

11.2.4 North America Customer Communications Management Market Breakdown, By Enterprise Size

11.2.5 North America Customer Communications Management Market Breakdown, By Industry

11.2.6 North America Customer Communications Management Market Breakdown, by Country

11.2.6.1 US Customer Communications Management Market, Revenue and Forecast to 2028

11.2.6.1.1 US Customer Communications Management Market Breakdown, By Component

11.2.6.1.2 US Customer Communications Management Market Breakdown, By Deployment

11.2.6.1.3 US Customer Communications Management Market Breakdown, By Enterprise Size

11.2.6.1.4 US Customer Communications Management Market Breakdown, By Industry

11.2.6.2 Canada Customer Communications Management Market, Revenue and Forecast to 2028

11.2.6.2.1 Canada Customer Communications Management Market Breakdown, By Component

11.2.6.2.2 Canada Customer Communications Management Market Breakdown, By Deployment

11.2.6.2.3 Canada Customer Communications Management Market Breakdown, By Enterprise Size

11.2.6.2.4 Canada Customer Communications Management Market Breakdown, By Industry

11.2.6.3 Mexico Customer Communications Management Market, Revenue and Forecast to 2028

11.2.6.3.1 Mexico Customer Communications Management Market Breakdown, By Component

11.2.6.3.2 Mexico Customer Communications Management Market Breakdown, By Deployment

11.2.6.3.3 Mexico Customer Communications Management Market Breakdown, By Enterprise Size

11.2.6.3.4 Mexico Customer Communications Management Market Breakdown, By Industry

11.3 Europe: Customer Communications Management Market

11.3.1 Europe Customer Communications Management Market Revenue and Forecast to 2028 (US$ million)

11.3.2 Europe Customer Communications Management Market Breakdown, By Component

11.3.3 Europe Customer Communications Management Market Breakdown, By Deployment

11.3.4 Europe Customer Communications Management Market Breakdown, By Enterprise Size

11.3.5 Europe Customer Communications Management Market Breakdown, By Industry

11.3.6 Europe Customer Communications Management Market Breakdown, by Country

11.3.6.1 Germany Customer Communications Management Market, Revenue and Forecast to 2028

11.3.6.1.1 Germany Customer Communications Management Market Breakdown, By Component

11.3.6.1.2 Germany Customer Communications Management Market Breakdown, By Deployment

11.3.6.1.3 Germany Customer Communications Management Market Breakdown, By Enterprise Size

11.3.6.1.4 Germany Customer Communications Management Market Breakdown, By Industry

11.3.6.2 France Customer Communications Management Market, Revenue and Forecast to 2028

11.3.6.2.1 France Customer Communications Management Market Breakdown, By Component

11.3.6.2.2 France Customer Communications Management Market Breakdown, By Deployment

11.3.6.2.3 France Customer Communications Management Market Breakdown, By Enterprise Size

11.3.6.2.4 France Customer Communications Management Market Breakdown, By Industry

11.3.6.3 Italy Customer Communications Management Market, Revenue and Forecast to 2028

11.3.6.3.1 Italy Customer Communications Management Market Breakdown, By Component

11.3.6.3.2 Italy Customer Communications Management Market Breakdown, By Deployment

11.3.6.3.3 Italy Customer Communications Management Market Breakdown, By Enterprise Size

11.3.6.3.4 Italy Customer Communications Management Market Breakdown, By Industry

11.3.6.4 UK Customer Communications Management Market, Revenue and Forecast to 2028

11.3.6.4.1 UK Customer Communications Management Market Breakdown, By Component

11.3.6.4.2 UK Customer Communications Management Market Breakdown, By Deployment

11.3.6.4.3 UK Customer Communications Management Market Breakdown, By Enterprise Size

11.3.6.4.4 UK Customer Communications Management Market Breakdown, By Industry

11.3.6.5 Russia Customer Communications Management Market, Revenue and Forecast to 2028

11.3.6.5.1 Russia Customer Communications Management Market Breakdown, By Component

11.3.6.5.2 Russia Customer Communications Management Market Breakdown, By Deployment

11.3.6.5.3 Russia Customer Communications Management Market Breakdown, By Enterprise Size

11.3.6.5.4 Russia Customer Communications Management Market Breakdown, By Industry

11.3.6.6 Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028

11.3.6.6.1 Rest of Europe Customer Communications Management Market Breakdown, By Component

11.3.6.6.2 Rest of Europe Customer Communications Management Market Breakdown, By Deployment

11.3.6.6.3 Rest of Europe Customer Communications Management Market Breakdown, By Enterprise Size

11.3.6.6.4 Rest of Europe Customer Communications Management Market Breakdown, By Industry

11.4 APAC: Customer Communications Management Market

11.4.1 Overview

11.4.2 APAC Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.3 APAC Customer Communications Management Market Breakdown, By Component

11.4.4 APAC Customer Communications Management Market Breakdown, By Deployment

11.4.5 APAC Customer Communications Management Market Breakdown, By Enterprise Size

11.4.6 APAC Customer Communications Management Market Breakdown, By Industry

11.4.7 APAC Customer Communications Management Market Breakdown, by Country

11.4.7.1 Australia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.7.1.1 Australia Customer Communications Management Market Breakdown, By Component

11.4.7.1.2 Australia Customer Communications Management Market Breakdown, By Deployment

11.4.7.1.3 Australia Customer Communications Management Market Breakdown, By Enterprise Size

11.4.7.1.4 Australia Customer Communications Management Market Breakdown, By Industry

11.4.7.2 China Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.7.2.1 China Customer Communications Management Market Breakdown, By Component

11.4.7.2.2 China Customer Communications Management Market Breakdown, By Deployment

11.4.7.2.3 China Customer Communications Management Market Breakdown, By Enterprise Size

11.4.7.2.4 China Customer Communications Management Market Breakdown, By Industry

11.4.7.3 India Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.7.3.1 India Customer Communications Management Market Breakdown, By Component

11.4.7.3.2 India Customer Communications Management Market Breakdown, By Deployment

11.4.7.3.3 India Customer Communications Management Market Breakdown, By Enterprise Size

11.4.7.3.4 India Customer Communications Management Market Breakdown, By Industry

11.4.7.4 Japan Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.7.4.1 Japan Customer Communications Management Market Breakdown, By Component

11.4.7.4.2 Japan Customer Communications Management Market Breakdown, By Deployment

11.4.7.4.3 Japan Customer Communications Management Market Breakdown, By Enterprise Size

11.4.7.4.4 Japan Customer Communications Management Market Breakdown, By Industry

11.4.7.5 South Korea Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.7.5.1 South Korea Customer Communications Management Market Breakdown, By Component

11.4.7.5.2 South Korea Customer Communications Management Market Breakdown, By Deployment

11.4.7.5.3 South Korea Customer Communications Management Market Breakdown, By Enterprise Size

11.4.7.5.4 South Korea Customer Communications Management Market Breakdown, By Industry

11.4.7.6 Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.4.7.6.1 Rest of APAC Customer Communications Management Market Breakdown, By Component

11.4.7.6.2 Rest of APAC Customer Communications Management Market Breakdown, By Deployment

11.4.7.6.3 Rest of APAC Customer Communications Management Market Breakdown, By Enterprise Size

11.4.7.6.4 Rest of APAC Customer Communications Management Market Breakdown, By Industry

11.5 MEA: Customer Communications Management Market

11.5.1 Overview

11.5.2 MEA Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.5.3 MEA Customer Communications Management Market Breakdown, By Component

11.5.4 MEA Customer Communications Management Market Breakdown, By Deployment

11.5.5 MEA Customer Communications Management Market Breakdown, By Enterprise Size

11.5.6 MEA Customer Communications Management Market Breakdown, By Industry

11.5.7 MEA Customer Communications Management Market Breakdown, By Country

11.5.7.1 Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.5.7.1.1 Saudi Arabia Customer Communications Management Market Breakdown, By Component

11.5.7.1.2 Saudi Arabia Customer Communications Management Market Breakdown, By Deployment

11.5.7.1.3 Saudi Arabia Customer Communications Management Market Breakdown, By Enterprise Size

11.5.7.1.4 Saudi Arabia Customer Communications Management Market Breakdown, By Industry

11.5.7.2 UAE Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.5.7.2.1 UAE Customer Communications Management Market Breakdown, By Component

11.5.7.2.2 UAE Customer Communications Management Market Breakdown, By Deployment

11.5.7.2.3 UAE Customer Communications Management Market Breakdown, By Enterprise Size

11.5.7.2.4 UAE Customer Communications Management Market Breakdown, By Industry

11.5.7.3 South Africa Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.5.7.3.1 South Africa Customer Communications Management Market Breakdown, By Component

11.5.7.3.2 South Africa Customer Communications Management Market Breakdown, By Deployment

11.5.7.3.3 South Africa Customer Communications Management Market Breakdown, By Enterprise Size

11.5.7.3.4 South Africa Customer Communications Management Market Breakdown, By Industry

11.5.7.4 Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.5.7.4.1 Rest of MEA Customer Communications Management Market Breakdown, By Component

11.5.7.4.2 Rest of MEA Customer Communications Management Market Breakdown, By Deployment

11.5.7.4.3 Rest of MEA Customer Communications Management Market Breakdown, By Enterprise Size

11.5.7.4.4 Rest of MEA Customer Communications Management Market Breakdown, By Industry

11.6 SAM: Customer Communications Management Market

11.6.1 Overview

11.6.2 SAM Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.6.3 SAM Customer Communications Management Market Breakdown, By Component

11.6.4 SAM Customer Communications Management Market Breakdown, By Deployment

11.6.5 SAM Customer Communications Management Market Breakdown, By Enterprise Size

11.6.6 SAM Customer Communications Management Market Breakdown, By Industry

11.6.7 SAM Customer Communications Management Market Breakdown, by Country

11.6.7.1 Brazil Customer Communications Management Market, Revenue and Forecast to 2028

11.6.7.1.1 Brazil Customer Communications Management Market Breakdown, By Component

11.6.7.1.2 Brazil Customer Communications Management Market Breakdown, By Deployment

11.6.7.1.3 Brazil Customer Communications Management Market Breakdown, By Enterprise Size

11.6.7.1.4 Brazil Customer Communications Management Market Breakdown, By Industry

11.6.7.2 Argentina Customer Communications Management Market, Revenue and Forecast to 2028

11.6.7.2.1 Argentina Customer Communications Management Market Breakdown, By Component

11.6.7.2.2 Argentina Customer Communications Management Market Breakdown, By Deployment

11.6.7.2.3 Argentina Customer Communications Management Market Breakdown, By Enterprise Size

11.6.7.2.4 Argentina Customer Communications Management Market Breakdown, By Industry

11.6.7.3 Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028

11.6.7.3.1 Rest of SAM Customer Communications Management Market Breakdown, By Component

11.6.7.3.2 Rest of SAM Customer Communications Management Market Breakdown, By Deployment

11.6.7.3.3 Rest of SAM Customer Communications Management Market Breakdown, By Enterprise Size

11.6.7.3.4 Rest of SAM Customer Communications Management Market Breakdown, By Industry

12. Impact of COVID-19 Pandemic on Customer Communications Management Market

12.1 Overview

12.2 North America: Impact Assessment of COVID-19 Pandemic

12.3 Europe: Impact Assessment of COVID-19 Pandemic

12.4 APAC: Impact Assessment of COVID-19 Pandemic

12.5 MEA: Impact Assessment of COVID-19 Pandemic

12.6 SAM: Impact Assessment of COVID-19 Pandemic

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 New Product Development

13.4 Merger and Acquisition

14. Company Profiles

14.1 Smart Communications

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 Adobe

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 Crawford Technologies

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 Newgen Software Technologies Ltd.

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 Open Text Corporation

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 MESSAGEPOINT INC.

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 Oracle Corporation

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 Doxim

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

14.9 Capgemini

14.9.1 Key Facts

14.9.2 Business Description

14.9.3 Products and Services

14.9.4 Financial Overview

14.9.5 SWOT Analysis

14.9.6 Key Developments

14.10 Precisely (CEDAR CX Technologies)

14.10.1 Key Facts

14.10.2 Business Description

14.10.3 Products and Services

14.10.4 Financial Overview

14.10.5 SWOT Analysis

14.10.6 Key Developments

15. Appendix

15.1 About The Insight Partners

15.2 Glossary

LIST OF TABLES.

Table 1. Global Customer Communications Management Market, Revenue and Forecast, 2019–2028 (US$ Mn)

Table 2. North America Customer Communications Management Market, Revenue and Forecast To 2028 – By Component (US$ million)

Table 3. North America Customer Communications Management Market, Revenue and Forecast To 2028 – By Deployment (US$ million)

Table 4. North America Customer Communications Management Market, Revenue and Forecast To 2028 – By Enterprise Size (US$ million)

Table 5. North America Customer Communications Management Market, Revenue and Forecast To 2028 – By Industry (US$ million)

Table 6. North America Customer Communications Management Market, Revenue and Forecast To 2028 – By Country (US$ million)

Table 7. US Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 8. US Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 9. US Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 10. US Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 11. Canada Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 12. Canada Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 13. Canada Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 14. Canada Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 15. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 16. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 17. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 18. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 19. Europe Customer Communications Management Market, Revenue and Forecast To 2028 – By Component (US$ million)

Table 20. Europe Customer Communications Management Market, Revenue and Forecast To 2028 – By Deployment (US$ million)

Table 21. Europe Customer Communications Management Market, Revenue and Forecast To 2028 – By Enterprise Size (US$ million)

Table 22. Europe Customer Communications Management Market, Revenue and Forecast To 2028 – By Industry (US$ million)

Table 23. Europe Customer Communications Management Market, Revenue and Forecast To 2028 – By Country (US$ million)

Table 24. Germany Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 25. Germany Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 26. Germany Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 27. Germany Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 28. France Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 29. France Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 30. France Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 31. France Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 32. Italy Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 33. Italy Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 34. Italy Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 35. Italy Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 36. UK Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 37. UK Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 38. UK Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 39. UK Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 40. Russia Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 41. Russia Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 42. Russia Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 43. Russia Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 44. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 45. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 46. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 47. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 48. APAC Customer Communications Management Market, Revenue and Forecast To 2028 – By Component (US$ million)

Table 49. APAC Customer Communications Management Market, Revenue and Forecast To 2028 – By Deployment (US$ million)

Table 50. APAC Customer Communications Management Market, Revenue and Forecast To 2028 – By Enterprise Size (US$ million)

Table 51. APAC Customer Communications Management Market, Revenue and Forecast To 2028 – By Industry (US$ million)

Table 52. APAC Customer Communications Management Market, Revenue and Forecast To 2028 – By Country (US$ million)

Table 53. Australia Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 54. Australia Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 55. Australia Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 56. Australia Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 57. China Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 58. China Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 59. China Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 60. China Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 61. India Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 62. India Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 63. India Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 64. India Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 65. Japan Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 66. Japan Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 67. Japan Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 68. Japan Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 69. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 70. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 71. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 72. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 73. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 74. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 75. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 76. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 77. MEA Customer Communications Management Market, Revenue and Forecast To 2028 – By Component (US$ million)

Table 78. MEA Customer Communications Management Market, Revenue and Forecast To 2028 – By Deployment (US$ million)

Table 79. MEA Customer Communications Management Market, Revenue and Forecast To 2028 – By Enterprise Size (US$ million)

Table 80. MEA Customer Communications Management Market, Revenue and Forecast To 2028 – By Industry (US$ million)

Table 81. MEA Customer Communications Management Market, Revenue and Forecast to 2028 – By Country (US$ million)

Table 82. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 83. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 84. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 85. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 86. UAE Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 87. UAE Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 88. UAE Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 89. UAE Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 90. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 91. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 92. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 93. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 94. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 95. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 96. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 97. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 98. SAM Customer Communications Management Market, Revenue and Forecast To 2028 – By Component (US$ million)

Table 99. SAM Customer Communications Management Market, Revenue and Forecast To 2028 – By Deployment (US$ million)

Table 100. SAM Customer Communications Management Market, Revenue and Forecast To 2028 – By Enterprise Size (US$ million)

Table 101. SAM Customer Communications Management Market, Revenue and Forecast To 2028 – By Industry (US$ million)

Table 102. SAM Customer Communications Management Market, Revenue and Forecast To 2028 – By Country (US$ million)

Table 103. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 104. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 105. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 106. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 107. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 108. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 109. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 110. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 111. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 – By Component (US$ million)

Table 112. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 – By Deployment (US$ million)

Table 113. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 114. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 115. Glossary of Terms, Customer Communications Management Market

The List of Companies - Customer Communications Management Market

1. Adobe

2. Capgemini

3. Crawford Technologies

4. Smart Communications

5. Cedar CX Technologies

6. Newgen Software Technologies Limited

7. Open Text Corporation

8. Oracle

9. Messagepoint

10. Doxim Inc.

Reason To Buy

• Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global customer communications management market

• Highlights key business priorities in order to assist companies to realign their business strategies

• The key findings and recommendations highlight crucial progressive industry trends in the global customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies

• Develop/modify business expansion plans by using substantial growth offering developed and emerging markets

• Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it

• Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

CHOOSE LICENCE TYPE
(Customer Communications Management Market Forecast to 2028 )
  • Single User Price $4,550$3,640
  • Site Price $6,550$5,240
  • Enterprise Price $8,550$6,840
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