Middle East and Africa Customer Communication Management Market Forecast to 2028

Report Code : BMIRE00025568 | Region : LAMEA | Industry : Technology, Media and Telecommunications | Published Date : 10/Aug/2022

Middle East and Africa Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)

The MEA customer communication management market is expected to grow from US$ 63.41 million in 2022 to US$ 101.84 million by 2028; it is estimated to grow at a CAGR of 8.2% from 2022 to 2028.

Natural Language Processing (NLP) is a type of machine learning (ML). It understands the words, sentences, and context of customer support queries. As a subset of artificial intelligence (AI), NLP interprets and analyzes customer’s verbal statements. Furthermore, AI-powered customer communications management platform can intelligently handle the complexity of structured, personalized, compliant omnichannel customer communications more effectively and efficiently. Further, ML is an effective way to achieve AI. ML-based tools help enterprises process customer data efficiently and generate highly personalized offers to fulfill the demands of customers. A tool that integrates NLP into a CCM solution provides a remarkable customer experience. Further, applying intelligence to content and optimization helps enterprises make better, more interactive, and faster content. It helps discover areas where content consolidation or improvement can be performed, including spotting similarities, duplicates or inconsistencies, and outliers. It also provides recommendations to improve the content by making suggestions on style and highlighting areas that are inconsistent or associated with a negative sentiment. The NLP-driven CCM solutions provide better planning and coordination; increase operational efficiency; ensure seamless interaction via omnichannel; and offer a larger, deeper, and more precise customer insight to produce better and more relevant content. This will result in increased customer retention and revenue. Thus, the ongoing deployment of NLP in several organizations is expected to offer a potential growth opportunity for the customer communications management market over the forecast period.

With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the MEA customer communication management market at a notable CAGR during the forecast period.

MEA Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million )

MEA Customer Communication Management Market Segmentation

The MEA customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the MEA customer communication management market is divided into solution and services. The solution dominated the MEA customer communication management market in 2021. Based on deployment, the MEA customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the MEA customer communication management market in 2021. Based on enterprise size, the MEA customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the MEA customer communication management market in 2021. Based on industry, the MEA customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the MEA customer communication management market in 2021. Based on country, the MEA customer communication management market is segmented into Saudi Arabia, the UAE, South Africa, and the Rest of MEA. The Saudi Arabia segment dominated the market in 2021.

Smart Communications, Adobe, Crawford Technologies, Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; Doxim; and Capgemini by Altair are among the leading companies operating in the MEA customer communication management market.

The List of Companies - Middle East and Africa Customer Communication Management Market

● Smart Communications

● Adobe

● Crawford Technologies

● Newgen Software Technologies Ltd

● Open Text Corporation

● MESSAGEPOINT INC.

● Oracle Corporation

● Doxim

● Capgemini

TABLE OF CONTENTS

1. Introduction

1.1 Scope of the Study

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 MEA Customer Communications Management Market ? By Component

1.3.2 MEA Customer Communications Management Market ? By Deployment

1.3.3 MEA Customer Communications Management Market ? By Enterprise Size

1.3.4 MEA Customer Communications Management Market ? By Industry

1.3.5 MEA Customer Communications Management Market ? By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. MEA Customer Communications Management Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 MEA

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. MEA Customer Communications Management Market - Key Market Dynamics

5.1 Market Drivers

5.1.1 Customer Communications Management (CCM) Solutions Support Customer Engagement Through Omnichannel

5.1.2 Expanding Usage of Analytics and Mobility for Customer Communications Management (CCM)

5.2 Market Restraints

5.2.1 Data Synchronizations and Entanglements

5.3 Market Opportunities

5.3.1 Alliance of CCM Software with Cloud-Based Applications

5.4 Future Trends

5.4.1 Innovation in Natural Language Processing for Better Customer Experience

5.5 Impact Analysis of Drivers and Restraints

6. Customer Communications Management Market ? MEA Market Analysis

6.1 MEA Customer Communications Management Market Forecast and Analysis

7. MEA Customer Communications Management Market ? By Component

7.1 Overview

7.2 MEA Customer communications management Market, By Component (2021 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8. MEA Customer communications management Market Analysis ? By Deployment

8.1 Overview

8.2 MEA Customer Communications Management Market, By Deployment (2021 And 2028)

8.3 Cloud

8.3.1 Overview

8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8.4 On Premises

8.4.1 Overview

8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9. MEA Customer Communications Management Market Analysis ? By Enterprise Size

9.1 Overview

9.2 MEA Customer Communications Management Market, By Enterprise Size (2021 and 2028)

9.3 Small & Medium Enterprises

9.3.1 Overview

9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9.4 Large Enterprises

9.4.1 Overview

9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10. MEA Customer Communications Management Market Analysis ? By Industry

10.1 Overview

10.2 MEA Customer Communications Management Market, By Industry (2021 And 2028)

10.3 BFSI

10.3.1 Overview

10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.4 IT and Telecom

10.4.1 Overview

10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.5 Manufacturing

10.5.1 Overview

10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.6 Retail

10.6.1 Overview

10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.7 Energy and Utilities

10.7.1 Overview

10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.8 Government

10.8.1 Overview

10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.9 Others

10.9.1 Overview

10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

11. MEA Customer Communications Management Market ?By Country Analysis

11.1 MEA: Customer Communications Management Market

11.1.1 Overview

11.1.2 MEA Customer Communications Management Market Breakdown, By Country

11.1.2.1 Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.1.2.1.1 Saudi Arabia Customer Communications Management Market Breakdown, By Component

11.1.2.1.2 Saudi Arabia Customer Communications Management Market Breakdown, By Deployment

11.1.2.1.3 Saudi Arabia Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.1.4 Saudi Arabia Customer Communications Management Market Breakdown, By Industry

11.1.2.2 UAE Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.1.2.2.1 UAE Customer Communications Management Market Breakdown, By Component

11.1.2.2.2 UAE Customer Communications Management Market Breakdown, By Deployment

11.1.2.2.3 UAE Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.2.4 UAE Customer Communications Management Market Breakdown, By Industry

11.1.2.3 South Africa Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.1.2.3.1 South Africa Customer Communications Management Market Breakdown, By Component

11.1.2.3.2 South Africa Customer Communications Management Market Breakdown, By Deployment

11.1.2.3.3 South Africa Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.3.4 South Africa Customer Communications Management Market Breakdown, By Industry

11.1.2.4 Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

11.1.2.4.1 Rest of MEA Customer Communications Management Market Breakdown, By Component

11.1.2.4.2 Rest of MEA Customer Communications Management Market Breakdown, By Deployment

11.1.2.4.3 Rest of MEA Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.4.4 Rest of MEA Customer Communications Management Market Breakdown, By Industry

12. Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 New Product Development

12.4 Merger and Acquisition

13. Company Profiles

13.1 Smart Communications

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Adobe

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Crawford Technologies

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 Newgen Software Technologies Ltd.

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Open Text Corporation

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 MESSAGEPOINT INC.

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 Oracle Corporation

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

13.8 Doxim

13.8.1 Key Facts

13.8.2 Business Description

13.8.3 Products and Services

13.8.4 Financial Overview

13.8.5 SWOT Analysis

13.8.6 Key Developments

13.9 Capgemini

13.9.1 Key Facts

13.9.2 Business Description

13.9.3 Products and Services

13.9.4 Financial Overview

13.9.5 SWOT Analysis

13.9.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Glossary

LIST OF TABLES.

Table 1. MEA Customer Communications Management Market, Revenue and Forecast, 2019-2028 (US$ Mn)

Table 2. MEA Customer Communications Management Market, Revenue and Forecast to 2028 - By Country (US$ million)

Table 3. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 4. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 5. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 6. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 7. UAE Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 8. UAE Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 9. UAE Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 10. UAE Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 11. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 12. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 13. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 14. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 15. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 16. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 17. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 18. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 19. Glossary of Terms, Customer Communications Management Market

The List of Companies - Middle East and Africa Customer Communication Management Market

● Smart Communications

● Adobe

● Crawford Technologies

● Newgen Software Technologies Ltd

● Open Text Corporation

● MESSAGEPOINT INC.

● Oracle Corporation

● Doxim

● Capgemini

Reason To Buy

● Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the MEA customer communications management market.

● Highlights key business priorities in order to assist companies to realign their business strategies

● The key findings and recommendations highlight crucial progressive industry trends in the MEA customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies

● Develop/modify business expansion plans by using substantial growth offering developed and emerging markets

● Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the MEA customer communications management market, as well as those hindering it

● Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

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