South America Customer Communication Management Market Forecast to 2028

Report Code : BMIRE00025571 | Region : LAMEA | Industry : Technology, Media and Telecommunications | Published Date : 10/Aug/2022
South America Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premises), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)

The SAM customer communication management market is expected to grow from US$ 38.64 million in 2022 to US$ 66.06 million by 2028; it is estimated to grow at a CAGR of 9.3% from 2022 to 2028.

The growing need to increase the customer base help improves the business growth; as a result, there is a rise in demand for keeping customers engaged through various communication channels such as phone calls, email, SMS, web, chatbots, social media, or print. The customer communications management (CCM) tools maintain a clear record of all relevant data to create sales growth and improve customer retention. The CCM tools enhance communication efficiency and strengthen customer relationships that help find better ways to engage customers. Moreover, the digital revolution has led to a proliferation of communication channels through omnichannel communication platforms. It empowers customers to connect with the brand via their preferred channel and allows a smooth transition with customers. Technological advancements such as hybrid cloud solutions improve businesses by creating meaningful customer connections through digital and physical channels. For instance, in December 2021, Quadient introduced Inspire Flex Release 15 (R15), which offers over 300 robust enhancement features that empower, elevate and accelerate the growth of these companies by giving extended control to the users for designing and delivering customer communications via omnichannel.

With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the SAM customer communication management market at a notable CAGR during the forecast period.

SAM Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million )

SAM Customer Communication Management Market Segmentation

The SAM customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the SAM customer communication management market is divided into solution and services. The solution dominated the SAM customer communication management market in 2021. Based on deployment, the SAM customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the SAM customer communication management market in 2021. Based on enterprise size, the SAM customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the SAM customer communication management market in 2021. Based on industry, the SAM customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the SAM customer communication management market in 2021. Based on country, the SAM customer communication management market is segmented into Brazil, Argentina, and the Rest of SAM. The Brazil segment dominated the market in 2021.

Smart Communications; Adobe; Crawford Technologies; Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; and Capgemini by Altair are among the leading companies operating in the SAM customer communication management market.

The List of Companies - South America Customer Communication Management Market

● Smart Communications

● Adobe

● Crawford Technologies

● Newgen Software Technologies Ltd

● Open Text Corporation

● MESSAGEPOINT INC.

● Oracle Corporation

● Capgemini

TABLE OF CONTENTS

1. Introduction

1.1 Scope of the Study

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 SAM Customer Communications Management Market ? By Component

1.3.2 SAM Customer Communications Management Market ? By Deployment

1.3.3 SAM Customer Communications Management Market ? By Enterprise Size

1.3.4 SAM Customer Communications Management Market ? By Industry

1.3.5 SAM Customer Communications Management Market ? By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. SAM Customer Communications Management Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 SAM

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. SAM Customer Communications Management Market - Key Market Dynamics

5.1 Market Drivers

5.1.1 Customer Communications Management (CCM) Solutions Maintain Customer Engagement Through Omnichannel

5.1.2 Increasing Usage of Analytics and Mobility for Customer Communications Management (CCM)

5.2 Market Restraints

5.2.1 Data Synchronizations and Complexities

5.3 Market Opportunities

5.3.1 Integration of CCM Software with Cloud-Based Applications

5.4 Future Trends

5.4.1 Technological Advancements in Natural Language Processing for Better Customer Experience

5.5 Impact Analysis of Drivers and Restraints

6. Customer Communications Management Market ? SAM Market Analysis

6.1 SAM Customer Communications Management Market Forecast and Analysis

7. SAM Customer Communications Management Market ? By Component

7.1 Overview

7.2 SAM Customer communications management Market, By Component (2021 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8. SAM Customer communications management Market Analysis ? By Deployment

8.1 Overview

8.2 SAM Customer Communications Management Market, By Deployment (2021 And 2028)

8.3 Cloud

8.3.1 Overview

8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8.4 On Premises

8.4.1 Overview

8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9. SAM Customer Communications Management Market Analysis ? By Enterprise Size

9.1 Overview

9.2 SAM Customer Communications Management Market, By Enterprise Size (2021 and 2028)

9.3 Small & Medium Enterprises

9.3.1 Overview

9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9.4 Large Enterprises

9.4.1 Overview

9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10. SAM Customer Communications Management Market Analysis ? By Industry

10.1 Overview

10.2 SAM Customer Communications Management Market, By Industry (2021 And 2028)

10.3 BFSI

10.3.1 Overview

10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.4 IT and Telecom

10.4.1 Overview

10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.5 Manufacturing

10.5.1 Overview

10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.6 Retail

10.6.1 Overview

10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.7 Energy and Utilities

10.7.1 Overview

10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.8 Government

10.8.1 Overview

10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.9 Others

10.9.1 Overview

10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

11. SAM Customer Communications Management Market ? By Country Analysis

11.1 SAM: Customer Communications Management Market

11.1.1 Overview

11.1.2 SAM Customer Communications Management Market Breakdown, by Country

11.1.2.1 Brazil Customer Communications Management Market, Revenue and Forecast to 2028

11.1.2.1.1 Brazil Customer Communications Management Market Breakdown, By Component

11.1.2.1.2 Brazil Customer Communications Management Market Breakdown, By Deployment

11.1.2.1.3 Brazil Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.1.4 Brazil Customer Communications Management Market Breakdown, By Industry

11.1.2.2 Argentina Customer Communications Management Market, Revenue and Forecast to 2028

11.1.2.2.1 Argentina Customer Communications Management Market Breakdown, By Component

11.1.2.2.2 Argentina Customer Communications Management Market Breakdown, By Deployment

11.1.2.2.3 Argentina Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.2.4 Argentina Customer Communications Management Market Breakdown, By Industry

11.1.2.3 Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028

11.1.2.3.1 Rest of SAM Customer Communications Management Market Breakdown, By Component

11.1.2.3.2 Rest of SAM Customer Communications Management Market Breakdown, By Deployment

11.1.2.3.3 Rest of SAM Customer Communications Management Market Breakdown, By Enterprise Size

11.1.2.3.4 Rest of SAM Customer Communications Management Market Breakdown, By Industry

12. Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 New Product Development

12.4 Merger and Acquisition

13. Company Profiles

13.1 Smart Communications

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Adobe

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Crawford Technologies

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 Newgen Software Technologies Ltd.

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Open Text Corporation

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 MESSAGEPOINT INC.

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 Oracle Corporation

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

13.8 Capgemini

13.8.1 Key Facts

13.8.2 Business Description

13.8.3 Products and Services

13.8.4 Financial Overview

13.8.5 SWOT Analysis

13.8.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Glossary

LIST OF TABLES.

Table 1. SAM Customer Communications Management Market, Revenue and Forecast, 2019-2028 (US$ Mn)

Table 2. SAM Customer Communications Management Market, Revenue and Forecast To 2028 - By Country (US$ million)

Table 3. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 4. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 5. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 6. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 7. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 8. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 9. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 10. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 11. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)

Table 12. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)

Table 13. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)

Table 14. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)

Table 15. Glossary of Terms, Customer Communications Management Market

The List of Companies - South America Customer Communication Management Market

● Smart Communications

● Adobe

● Crawford Technologies

● Newgen Software Technologies Ltd

● Open Text Corporation

● MESSAGEPOINT INC.

● Oracle Corporation

● Capgemini

Reason To Buy

● Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the SAM customer communications management market.

● Highlights key business priorities in order to assist companies to realign their business strategies

● The key findings and recommendations highlight crucial progressive industry trends in the SAM customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies

● Develop/modify business expansion plans by using substantial growth offering developed and emerging markets

● Scrutinize in-depth SAM market trends and outlook coupled with the factors driving the SAM customer communications management market, as well as those hindering it

● Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

AVAILABLE CUSTOMIZATION RESEARCH METHODOLOGY REQUEST FOR TOC FREE SAMPLE REPORT
CHOOSE LICENCE TYPE
(South America Customer Communication Management Market Forecast to 2028 )
  • Single User Price $3,000$2,400
  • Site Price $4,000$3,200
  • Enterprise Price $5,000$4,000
Buy Now Add to Cart
REQUEST FOR TOC
SPEAK TO ANALYST
FREE SAMPLE
REPORT
INQUIRE BEFORE
BUYING
TOP
Quick Enquiry